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I called Precision on a recommendation by a neighbor. Brian arrived within an hour and quickly got to work replacing a broken torsion spring. He inspected everything else and we chatted about a few future upgrades. I will use Precision again, as needed.

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I get a lot of advertising from your company and at the same times I get advertising from Door To Door. I have used your company a total of 3 times now (each time $600 plus), although expensive I have been very satisfied with the work done and the technicians that did it, as well as the fast and prompt service. However, I find your advertising to be very misleading in a lot of ways. For example, who knew that the waiving of the service fee when the installation of a new garage door opener was done was considered a promotion and or discount, thereby disallowing me the $50.00 off coupon for any Liftmaster opener??!! The technician Tommy called the office and all they would give me was $25.00 not $50.00. It does not make sense Also, did I get the free trolley shield mentioned below? And what about the Senior Citizen Discount. Please be sure Owner Doug sees this review, otherwise I will call him as the email suggests. Thx.

Review:

Hi Doug, I have had two very positive experiences with your company. I called because I had been impressed by your technician replacing my neighbor's garage doors at 286 Walton Ave. here in South Orange. I was delighted by your representative Glen, who listened to what we wanted and offered us a great option, which we immediately accepted. Also Glen got to know us as a couple before discussing our options, and we felt valued, understood, and appreciated. Glen was both friendly and professional. He is a great conversant; he both listens carefully and replies openly, relevantly, and succinctly. In short, we trusted him and would be happy to have him over any time as a dinner guest. Glen is a great ambassador for you and your company. Thanks for giving us the opportunity to meet him and do business with him. Yours sincerely, Tim

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The service was very good.

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The service was excellent in terms of timing and coming within the window 12-4, the technician was also great. The price for service was ridiculous. $700 for service/parts that cost $10 or less at Lowes. I have never paid more than $350 for it to be fixed so sadly we will be looking elsewhere next time. We asked if it was more bc it was a Sunday - technician said no, its just the company’s pricing.

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I was very impressed with the professionalism and knowledge of the assigned worker. From the onset, he demonstrated patience, listening skills knowledge and aimed to please. I could not have asked for a better experience. Thank you! I would truly recommend the service to my family friends and neighbors without hesitation. A happy customer:-)

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Great service. Matt was able to find the issue; quickly propose a solution, and repair within the hour. A great experience!!

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Phil Demeo came on time and quickly assessed what was wrong and fixed the problem. He was courteous and helpful in showing me issue and what I should watch out for next time. I am so impressed that Precision is able to schedule someone to come the next day and get the job done so we’ll! Highly recommend

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Very good same day service and competent and personable installers!!

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Excellent service , quick reliable and thorough. Very knowledgeable

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They were available on Saturday and when they came, they quickly identified the problem and fixed it.

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Excellent service , courteous staff from setting up appointment to Sam the tech who did the minor repair, *****

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You are not paying enough to your tech !!! He was fantastic and the nicest guy We have already recommended your company to several people

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Got my garage opener changed today... The tech Chris Karnacewicz called and stated he could be get to me earlier than the scheduled appt. he arrived and was very pleasant and personable. He handed me for using Precision Door and asked what I thought the issue was. He checked the opener and then made a recommendation to have it opener replaced. Chris was very good and made the experience pain feel... I would certainly use them again..l may ask to be place on Chris schedule.

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5 - Excellent customer service 5 - Appreciated the arrival update and full description of serviceman 5 - Work well done 5 - Pleasant servacement

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Really appreciated scheduling, calls to alert when technician would arrive. I felt that I was given accurate advice and the job was performed in a very professional manner. 5 star rating

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If I could have given zero stars I would have, but they do not let me do so. Almost 5 years ago I had Precision come and install a new garage door, a lift system for the door (top of the line) with a keypad and two remotes. Not even 5 years later my keypad stops working correctly and will not open the door. I finally call to have a technician come out, I am not home but my husband is. When I get home he tells me they charged over $200 for a new keypad. I am upset because this seems very expensive for a keypad and I do not feel it should have died so soon. I call about 1 hour after the technician has left my house (I have nothing bad to say about the technician or the women who I spoke with on the phone) and called customer service. I was told that I would need to speak to management and they will not be in until Monday. She took my information and said they will call on Monday. At 4pm on Monday I still did not receive a call so I called back. I was told they would try to get a hold of management and have them call me. NO call Monday. On Tuesday still not call by 3pm. I call them and finally get management. I do not know if they were hoping I would go away if they did not call or not, but I was already displeased by their lack of care for their customers. I asked the management if I should be expected to have to replace my keypad every 5 years because I think that I should have been told that before buying the product. I was told that it should have lasted a lot longer and this was unusual and should not happen again. Once I was told this, I then asked why I was charged over $200 to fix something that was clearly defective. How do they not back the products that they are selling? The response I got was that the manufacture only warranties it for 1 year so they can’t do anything. I stated again how do you as a large company not back the products you sell, because you are not if it is clearly defective and you charged me so much to replace it. Then I am told a keypad should only be $99. He looks up my information and I was charged a package to do a diagnostic and get a keypad, something I did not ask for. So I had to pay $100 over what I should have. Management finally says the best they can do is give you me 2 year warranty on the new keypad, which I flip out to. If it should last 10-15 years what is a 2 year warranty doing. I tell him I am done and will be writing a review about how they do not back their products. I then get told I would get a full refund. I month later and no check. Clearly this company does not care about its clients, is dishonest, disloyal, and does not back their defective products, let alone one that is not.

Review:

?????????? Kevin and the work he performed were absolutely first rate not to mention fast. A full garage door tuneup, adjustment to the electric eye, garage light repair, remote battery replacements, track lubrication, bolts replaced, tightened and secured in about 20 minutes and working perfectly. Remarkable. Craig W Millburn, New Jersey

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Kevin was great! I do think the pricexwas a bit high.

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Fast, courteous, & professional. Matt & Joel were very helpful and knowledgable to fixing the garage door. I would use them again and would recommend them to our friends. Thank you

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I called Precision after heavily researching garage door professionals that do the job right. I'm glad I went with these guys!! From setting up the appointment to the actual install was great. My tech Julian Villamor was caught up at his previous job but his office called and gave me updates (a very professional thing to do!). Upon arrival, Julian was very apologetic about being late and was ready to get to work! He explained the different types of LiftMaster models he had in his truck and I ultimately went with the WLED mainly for the superior light output it provides in the garage. Install seemed so quick too! Once completed, Julian showed me all the features and thoroughly explained everything to me and cleaned up after himself. I would definitely recommend Precision to anyone who want nothing but the best!

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The service performed was excellent. The installers were very professional and I am totally satisfied. The garge door repair service was excellent.

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Great service. Kevin, the technician, was very helpful. I would recommend Precision without hesitation

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The communications leading up to the home visit were excellent. Our repair specialist Eric arrived on time; he was courteous and efficient. He explained our options and the costs and was patient with our questions. Repairs were done quickly. It was an overall positive experience.

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I would like to take this opportunity to commend John Delpiu (Service Technician) who installed the Liftmaster 8550W D/C Belt Drive Garage Door Opener I purchased. John was extremely professional, courteous, thorough, neat and polite.

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Luigi was prompt and friendly and efficient.

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Excellent service and repair job. Highly recommend. 5 stars !!

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Your company was here 2 years ago.

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Excellent service. Called this morning. I was told someone could be here between 10 and 2. A bit after 10, the service tech called to tell me that he was on a job that would last about 1 1/2 hours and would be to me right after. He then called again when he was about 20 minutes away. Great communication. The tech was fantastic. He diagnosed my problem quickly, put an estimate together and was done in about 30 minutes. Thanks, John. You were just great. I really appreciate the Precision service.

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louis was outstanding in fixing my door problem...knowledgeable and personable..i will tell anyone to use your services in the future! thanks to you all..