Review:

Highly recommended by Angie’s List. Read a bunch of reviews and was confident in my decision. Communication was excellent. Appreciated the text with info on service person and approximate time of arrival, and subsequent follow-up texts. Lisa and Jennifer in the office were excellent and personable. Kevin was efficient in assessing the issue and recommendation. I appreciated his explanation of what was needed and what was included in the replacement. He was able to complete the job the same day and in less than an hour. He also took the time to assess the viability of a second garage door opener. I will more than likely have that replacement done after the holidays by your company. Thanks for the great service.

Review:

It started with the phone call to give me an idea of when he would arrive.....and then an update. Then the picture and name of who would be coming was texted. Then the inspection and estimate. Then the fact that work would be begin immediately, not another day! The technician Kevin was very professional and gave me options. I chose to have all the mechanical parts replaced on all 3 doors. He did a very nice job and went over everything with me and then cleaned up within 2 hours as he had promised! It was way beyond my expectations. I would highly recommend Precision!

Review:

Kevin did an awesome job. He arrived exactly at the time he said he would. Explained the issues that were going on and what my options were. Explained how to use the system and what to do if run into problems. Very professional and courteous. 5 stars, Highly recommend !

Review:

Kevin was the nicest. Very happy a second time that he was here.

Review:

Great service! Technician (Thomas Sackmann) was professional, courteous and knowledgeable. The process for letting a customer know which tech is coming to the service call was great. I would highly recommend your services.

Review:

Weekend service; Livingston area; have seen your service trucks in my area. Tom was professional, personable, timely, and efficient. He installed a new motor, new springs and cables, new touch pads and explained everything clearly. Especially made sure that everything was in perfect working order before leaving.

Review:

I was really impressed with Precision from the start. When I called in to request repair of my garage door, customer service was prompt and clear, and scheduling the service was a breeze! When the day came for service, I was impressed not only with the email and text I received giving me a profile and a picture of the serviceman who would be arriving, but also the calls I received from Kevin (our serviceman) letting me know his ETA on arriving. When Kevin showed-up, he was very professional. He quickly ascertained the problem with our garage door and offered me several options for not only fixing, but updating the garage door system. He explained everything succinctly and helped me through the financing options. He then immediately got to work and completed in the time he quoted. Overall, this was a very pleasant service experience and I'll be sure to be using Precision going forward for any further troubles with my garage.

Review:

Precision Door is amazing. We called and they were there the next day. Technician was courteous, neat and thorough. I would recommend to anyone.

Review:

The replacement of our opener went very well. Kevin was excellent.

Review:

I just did a garage door repair on one of my doors. Technician said I needed to replace all the hardware, but didn't need to replace the doors which could be sanded down & re-painted at a later date. It was still more expensive than I was expecting, but technician was prompt and explained what needed to be done.

Review:

5 stars. Garage repair. Pleasant experience.

Review:

Very professional and friendly and on time service. I will definitely recommend Thank you M

Review:

Our garage door cable snapped with cause the springs to compressed. A neighbor who recently used your service recommended your company. The representative that took the call was very professional and understanding. She even tried to get us a same day emergency service but was notable to. We got an appointment for the following day with a 12-4 window. I was pleasantly surprised when I got a call around Noon that the service technician would not arrive until later in the appointment window so I can go do errands if I wanted to instead of sitting around waiting. The technician was very courteous and professional. He identified himself, asked to see where the issue was and after examining the issue, he explained my options the price for each option and the work necessary to rectify the issue. He was very meticulous in explaining what I was signing for when a signature was required. I had a very good experience and a great technician that represented your company well

Review:

I called Precision on a recommendation by a neighbor. Brian arrived within an hour and quickly got to work replacing a broken torsion spring. He inspected everything else and we chatted about a few future upgrades. I will use Precision again, as needed.

Review:

I get a lot of advertising from your company and at the same times I get advertising from Door To Door. I have used your company a total of 3 times now (each time $600 plus), although expensive I have been very satisfied with the work done and the technicians that did it, as well as the fast and prompt service. However, I find your advertising to be very misleading in a lot of ways. For example, who knew that the waiving of the service fee when the installation of a new garage door opener was done was considered a promotion and or discount, thereby disallowing me the $50.00 off coupon for any Liftmaster opener??!! The technician Tommy called the office and all they would give me was $25.00 not $50.00. It does not make sense Also, did I get the free trolley shield mentioned below? And what about the Senior Citizen Discount. Please be sure Owner Doug sees this review, otherwise I will call him as the email suggests. Thx.

Review:

Hi Doug, I have had two very positive experiences with your company. I called because I had been impressed by your technician replacing my neighbor's garage doors at 286 Walton Ave. here in South Orange. I was delighted by your representative Glen, who listened to what we wanted and offered us a great option, which we immediately accepted. Also Glen got to know us as a couple before discussing our options, and we felt valued, understood, and appreciated. Glen was both friendly and professional. He is a great conversant; he both listens carefully and replies openly, relevantly, and succinctly. In short, we trusted him and would be happy to have him over any time as a dinner guest. Glen is a great ambassador for you and your company. Thanks for giving us the opportunity to meet him and do business with him. Yours sincerely, Tim

Review:

The service was very good.

Review:

The service was excellent in terms of timing and coming within the window 12-4, the technician was also great. The price for service was ridiculous. $700 for service/parts that cost $10 or less at Lowes. I have never paid more than $350 for it to be fixed so sadly we will be looking elsewhere next time. We asked if it was more bc it was a Sunday - technician said no, its just the company’s pricing.

Review:

I was very impressed with the professionalism and knowledge of the assigned worker. From the onset, he demonstrated patience, listening skills knowledge and aimed to please. I could not have asked for a better experience. Thank you! I would truly recommend the service to my family friends and neighbors without hesitation. A happy customer:-)

Review:

Great service. Matt was able to find the issue; quickly propose a solution, and repair within the hour. A great experience!!

Review:

Phil Demeo came on time and quickly assessed what was wrong and fixed the problem. He was courteous and helpful in showing me issue and what I should watch out for next time. I am so impressed that Precision is able to schedule someone to come the next day and get the job done so we’ll! Highly recommend

Review:

Very good same day service and competent and personable installers!!

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Excellent service , quick reliable and thorough. Very knowledgeable

Review:

They were available on Saturday and when they came, they quickly identified the problem and fixed it.

Review:

Excellent service , courteous staff from setting up appointment to Sam the tech who did the minor repair, *****

Review:

You are not paying enough to your tech !!! He was fantastic and the nicest guy We have already recommended your company to several people

Review:

Got my garage opener changed today... The tech Chris Karnacewicz called and stated he could be get to me earlier than the scheduled appt. he arrived and was very pleasant and personable. He handed me for using Precision Door and asked what I thought the issue was. He checked the opener and then made a recommendation to have it opener replaced. Chris was very good and made the experience pain feel... I would certainly use them again..l may ask to be place on Chris schedule.

Review:

5 - Excellent customer service 5 - Appreciated the arrival update and full description of serviceman 5 - Work well done 5 - Pleasant servacement

Review:

Really appreciated scheduling, calls to alert when technician would arrive. I felt that I was given accurate advice and the job was performed in a very professional manner. 5 star rating

Review:

If I could have given zero stars I would have, but they do not let me do so. Almost 5 years ago I had Precision come and install a new garage door, a lift system for the door (top of the line) with a keypad and two remotes. Not even 5 years later my keypad stops working correctly and will not open the door. I finally call to have a technician come out, I am not home but my husband is. When I get home he tells me they charged over $200 for a new keypad. I am upset because this seems very expensive for a keypad and I do not feel it should have died so soon. I call about 1 hour after the technician has left my house (I have nothing bad to say about the technician or the women who I spoke with on the phone) and called customer service. I was told that I would need to speak to management and they will not be in until Monday. She took my information and said they will call on Monday. At 4pm on Monday I still did not receive a call so I called back. I was told they would try to get a hold of management and have them call me. NO call Monday. On Tuesday still not call by 3pm. I call them and finally get management. I do not know if they were hoping I would go away if they did not call or not, but I was already displeased by their lack of care for their customers. I asked the management if I should be expected to have to replace my keypad every 5 years because I think that I should have been told that before buying the product. I was told that it should have lasted a lot longer and this was unusual and should not happen again. Once I was told this, I then asked why I was charged over $200 to fix something that was clearly defective. How do they not back the products that they are selling? The response I got was that the manufacture only warranties it for 1 year so they can’t do anything. I stated again how do you as a large company not back the products you sell, because you are not if it is clearly defective and you charged me so much to replace it. Then I am told a keypad should only be $99. He looks up my information and I was charged a package to do a diagnostic and get a keypad, something I did not ask for. So I had to pay $100 over what I should have. Management finally says the best they can do is give you me 2 year warranty on the new keypad, which I flip out to. If it should last 10-15 years what is a 2 year warranty doing. I tell him I am done and will be writing a review about how they do not back their products. I then get told I would get a full refund. I month later and no check. Clearly this company does not care about its clients, is dishonest, disloyal, and does not back their defective products, let alone one that is not.