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about Precision Overhead Garage Door
Precision Overhead Garage Door of New Jerseyhas received 10245 reviews, averaging 4.93 Stars:
Morristown, NJ
Product:
Hawthorne, NJ
excellent customer service and excellent timing. (Shared Review)
- Frank
Product:
Hawthorne, NJ
excellent customer service and excellent timing. (Shared Review)
- frank
Product:
Hawthorne, NJ
excellent customer service and excellent timing. (Shared Review)
- frank
Product:
Bedminster, NJ
From "hello", this company sounded different, it sounded competent! The person on the phone was very much aware of the pressures people like me have when calling service providers. She did everything she could to assure me the work would be competently performed to what was needed and the technician would be equipped with any parts needed. She told me who was coming, sent email photo of the installer; this installer called me 30 minutes before arrival and got to the problem immediately which required a tightening of the main springs which is not something most people should attempt to do on their own. I also learned it is not a good idea to lubricate the parts with WD-40, which I had read and previously been advised but this was good to hear. The service was 2X better than Overhead Door and DoorBoy and the cost was much simpler and app 40% - 50% less. I immediately referred our Association President to this excellent company.
- gary weiner
Gary, Thank you for the kind words. If you would like for us to talk to the association please call us and we would be happy to help. Doug
Product:
Belle Mead, NJ
I called for an appt and Ron came out the next day. He called half hour before and was on time. Ron was polite and very professional, he explained the problem with my door and what it would take to fix it. I am very satisfied with the work he did and will recommend him to my friends and neighbors.
- donna gallitz
Product:
Parsippany, NJ
Justin was my tech. He did an amazing job. We had to get a full garage repair on both garages. He explained everything and did an awesome job. He went above and beyond. I would recommend prescision and Justin to any one. Thank you Justin.
- Bonnie Desanguine
Bonnie, Thank you for the review. Justin appreciates it too. Doug
Product:
Glen Rock, NJ
Installer worked with my contractor. You have a great employee
- Maureen Wiener
Randolph, NJ
The image Precision projects is one of professionalism and reliability. There is 100% truth in their advertising -- how refreshing! A real person answers when you call; the service tech shows up within the appointed time; Ron was professional, knowledgeable, polite and efficient. Options were fully and clearly explained. I am impressed by how Precision does business, by the quality of its staff and its attention to customers (e.g., offering on-line thumbnail sketches of its service techs). One more satisfied customer who would not hesitate to recommend Precision.
- bob weissman
Product:
Montville, NJ
Justin was very professional, pleasant and efficient. He called to let me know he was coming. Explained all the details to me of what needed to be done and the costs. He completed the repair quickly. He is an asset to your company. I would definitely recommend Precision and your staff to anyone who needs garage door repairs. Thank you.
- ISABEL MARGOLIN
Product:
Blairstown, NJ
I was pleased with the quick resonse to repair the broken spring and the replacement of the rollers on my garage door. Scott M., the technician, was pleasant and worked efficiently to make the repairs. I would not hesitate to call them again. I live in Warren County and saw their add in the yellow pages.
- thomas gross
Mr Gross, Scott and Precision appreciate your feedback. Happy new year. Doug
Product:
Ramsey, NJ
very pleased with tim - he knew his stuff no bs
- David Cooper
David, Tim has been with us for over 3 years and he certainly does. I'm glad you were able to see that. Best wishes. Doug
Product:
Bergenfield, NJ
Justin is a very likable person he performed the job with total professionalism and I'm very satisfied with his work he is a fine asset for your company
- adolph demartin
Product:
Randolph, NJ
I was told the service call would be 69.00 plus parts.I did not need any parts but i did need an adjustment.I was then charged 69.00 plus a labor rate of 85.00.I was never told about this.Although the service was very good, felt like I was mislead on the cost of the service call.I might not call again because of this.
- kevin finnerty
Dear Mr Finnerty, Thank you for reviewing our business. I'm sorry for the confusion. We do have a service charge for coming out to your house of 69 dollars. It is charged to help cover the high cost of sending a qualified technician to your home. For that 69 dollars he will do a 18 point written safety inspection, tighten all loose hardware and lubricate the door. Normally we will then give a written quote to replace parts that are broken. The price we give you for the parts is an installed price. We don't have an additional labor cost. In your case because no new parts were needed to fix the problem a labor charge was necessary. We need to be more clear on the phone so you are not surprised in person. As a token of faith I would like to offer you a free service call in the future. Just tell the office about this review. We want your business in the future. Best wishes. Doug
Riverdale, NJ
Great job, very professional, Mark S. was pleasant and everything was explained before service was performed..Left everything neat and tidy...Would recommend your company to everyone. Great Job----Thank you Mark.....
- paula canham
Product:
Wayne, NJ
justtin did agood job.
- Weera Pradith
Weera, Thank you for the short note. It means alot to our technicians because they are incented on 100% customer satisfaction. It helps us to to keep our focus on what's important. Doug
Product:
Dover, NJ
Very happy with Precision! Marc was very professional and knowledgeable. He explained everything in detail to me as to what needed to be done to door, and what he would be doing today. I was very impressed with how quick an appointment was given and how early Marc arrived today and would definetly recommend your company to everyone I know. KUDOS to Precision and to Marc!
- marissa carrasquillo
Marissa, Your review is appreciated. Marc has been with us a short time but has been doing a great job. Interestingly he want to get into a music career eventually. Doug
Product:
Wyckoff, NJ
Thank you so much for wonderful service. Tim was most professional, informative, friendly, and efficient. I would highly recommend your company to friends, family, neighbors! We love our quiet new garage door opener. Thank you for everything. You are fortunate to have service folks like Tim representing your company! Bob and Bev MacKay
- Beverley/ Robert Mackay
Thank you Beverley. We agree! Doug
Product:
Franklin Lakes, NJ
Excellent service and performaance! Scott was fantastic and very knowledgeable. Very professional company and workers. We will recommend your serivces to our family and friends.
- Andrew Dellapi
Product:
Mahwah, NJ
I had a complete garage door overhaul in June. The door began to make unusual noises. Scott McDonald came to assess the problem. He was a very polite technician. He looked over the door thoroughly and explained the reason for the noise. Scott corrected the problem. He thanked me for the business and apologized for the problem. He proved to be a loyal and considerate employee for the Precision Door Service Company.
- Nancy Beattie
Nancy, we are so sorry for the problem. As you know we lifetime guarantee our rebuild packages. I did not have a chance to discuss with Scott what went wrong but I will. I'm glad you appreciated Scott's proffesionalism. He is an asset to our company. Happy new year
Product:
Saddle River, NJ
I was very pleased with my repair technician, Scott. He was very polite and very knowledgeable. He explained what he was going to do and did it. I would not hesitate to recommend him or your company. This was not my first experience with your company.
- isabella glauda
Welcome back Isabella We love repeat customers. Scott is doing a great job for us and our customers. Im not surprised with your satisfaction. We are writing a blog post about how we go about hiring and training our employees that will be posted on Jan 3rd. It will help explain why we get so many great reviews like yours. Happy new year. Doug
Emerson, NJ
I had a situation where my garage door motor was malfunctioning. Turns out I needed a new motor and belt. Mark was very courteous and thorough in explaining my options. He also completed the effort within two hours. The new motor in a notch up from my previous motor and my family is happy with its performance.
- Paul Brignola
Product:
Butler, NJ
Brandon was very knowledgeable, professional and did an outstanding job installing my new garage door opener.
- Maragret De value
Thank you Margaret. The Liftmaster garage door opener we installed is a great opener. You're going to get years of satisfaction. Happy new year. Doug
Product:
Long Valley, NJ
As always...great service and highly qualified technician. You are the ones I recommend when folks ask me who services our garage doors. Keep up the good work!mmk
- Michael Keating
Product:
Livingston, NJ
The service-person was punctual and pleasant and explained the options I had. He was professional but personable and I am very glad I called your company to repair my garage door.
- Lorraine Fenchel
Thank you for the endorsement Lorraine. It means alot to the tech too. Doug
Product:
Oradell, NJ
Our service technician Tim was very knowledgeable, hard working, and friendly. He finished the job on time and explained all the features of the new system very clearly. He discussed the different options I had and the prices as well. He managed to get a part delivered to our house while he continued to work on our doors. I would highly recommend Tim and Precision to any friend or family member. Thanks Precision.
- Ken Mcgovern
Thanks Ken for the comment Your feedback helps us understand how our employees are doing and also provides insight to other Oradell residents. Doug
Product:
Franklin Lakes, NJ
Excellent Service, friendly, immediate response, 3 garage door openers installed and mechanism overhauled within 24hrs, I can highly recommend this company
- chris keller
Thank you Chris. The motors you put up are quiet. I know you'll like them. Best of all its all guaranteed. Doug
Product:
Wyckoff, NJ
I was very happy with the person who serviced my doors today. He did a thorough check and made good recommendations. He was professional and very nice to work with. He was also very timely.
- evalyn lambert
Product:
Livingston, NJ
On time, pleasant, helpful, efficient and clean. Highly recommend these people.
- fred slater
Product:
Mendham, NJ
We purchased new cables, rollers, springs about a month ago, but recently the door started to make a funny sound. Scott M came right back out, adjusted a couple of things and made everything perfect again. He thoroughly explained his work and I was so happy that the company stood behind its original work. I felt like he really understood the work and cared about delivering a quality solution.
- Monica Toomey
Monica, I would like to say I'm happy you're happy but if we had to go back so soon that's not good. Scott does care and its great you can see that. Thank you for the review. Doug
Product:
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Very satisfied with this mans service and demeanor
- Dr. S. Schoenberger