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Garage Door Repair Reviews in New Jersey (Page 368)
Precision Overhead Garage Door of New Jerseyhas received 11138 reviews, averaging 4.93 Stars:
Bernardsville, NJ
Hopatcong, NJ
This is the second time Iâ??ve used your service, & I was satisfied both times. You came the day after I called & repaired the problem quickly & well. Iâ??ve already recommended you to my son & daughter-in-law. The only thing I didnâ??t like was the price: nearly $400!
- Linda Hill
Parsippany, NJ
Service was explained and work was done very quickly. Service repairman was knowledgeable of what could solve my garage problems. I would recomend this company because of their honesty
- angela
Basking Ridge, NJ
Hi Doug, When I tried to respond to your questionnaire by clicking on the Google website a fatal error message kept recurring, so I am dropping you a quick line to let you know that Ron, your representative who serviced my door, did an outstanding job yesterday and I would rate him as excellent in all areas, efficiency, how he explained things, how he worked, whatever else you might have on that form. He was a credit to your company.
- Phyllis
Basking Ridge, NJ
Excellent technical work and personable, polite interpersonal style makes Ben a winning employee at Precision, in my opinion! Very pleasant interaction, and competent service completed in a short time. I would recommend Precision to my neighbors and friends! And did so when one walked up to see what was going on when Ben was here!
- Natalie Macon
River Vale, NJ
ANTHONY DID NOT PRESSURE ME TO REBUILD DOOR. GACE ME A CHOICE HOWEVER I DID GO FOR THE COMPLETE JOB HE WAS EXCELLENT TO DEAL WITH . THANK YOU !! i WOULD RECOMMEND YOUR COMPANY %100!
- BARBARA VANDYK
Ho Ho Kus, NJ
The guys did an excellent job...they were professional and personable!
- Mark Zatorski
Norwood, NJ
WE WERE HAPPY WITH THE PROFESSIONAL WORK AND QUALITY AS WELL
- VINCENT SCURO
Product:
East Hanover, NJ
I personally wouldnâ??t use you again. I was a little thrown off by the cost and I had just had the other side repaired for the same thing and I had the company come out that installed the doors and the cost was about a 5th of what I was charged. I know I was told everything will last longer and was better but you should be given an option, even for the simple repair it was still almost triple in cost compared to what I paid. This is not a good time to be ripping off the consumer.
- Ogonna Orjiekwe
Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% CUSTOMER SATISFACTION. In your case I know you were displeased with our pricing. I have attempted to reach out to you to no avail. Absent from a conversation with you I can only speculate what your comments are based upon. As you may already know our technicians do not set our prices, the company's management and myself do. Although our prices are not established to be the lowest in the industry we need to make sure we can maintain a profit which will enable us to stand behind our product in the years to come. I can not speak as to why the person who installed your door was less. What I can say is when we install new doors most repair issues for the next five years are serviced with no cost to the customer. Perhaps this is why there was such a disparity between our prices and theirs. I thank you for your feedback and await a response to my calls at your convenience. Regards
Product:
Cranford, NJ
Very well trained, efficient technician. He was able to clearly state and show what the problems were and explain the repairs necessary. I was treated with respect and courtesy.
- Deborah
Caldwell, NJ
TECHNICIAN WAS VERY KNOWLEDGEABLE HE SHOWED ME HOW TO MAINTAIN THE SYSTEM HE CALLED ME TO LET ME KNOW WHEN HE WOULD ARRIVE EXPLAINED THE OPTIONS VERY WELL
- JOAN DEL MAURO
Mahwah, NJ
anthony arrived on time, explained my situation in terms any woman could grasp and be able to make an informed decision....he finished exactly when he said he would, and cleaned up every bit of material.....he was polite, kind and very professinal. i have every intention of replacing my door with you folks in the spring...thanks for a great job
- patricia delucca
Mendham, NJ
Doug, Sorry to take so long to reply. Tech was excellent. Also excellent was Joe who helped me out via telephone a few weeks earlier. (This is the second e-mail I′ve sent, ever.)
- Karen
Newfoundland, NJ
Vince informed me of the problem and gave me the options to fix it. He was nice and very efficient.
- Monica Goscicki
Hackettstown, NJ
I was satisfied w/ my garage door tech and repair. Sean was knowledgable, polite and quickly repaired my door. Thank you. Mrs. Antley
- Mikki
Branchburg, NJ
I appreciate that the response to my call was timely as well as the warranty. Although I have nothing to compare it to at this point, I ended up spending much more than anticipated but the door is working nicely. Vincent was prompt, polite, professional, and willing to answer the questions of this novice to garage door openers.
- Kathryn Welgoss
Upper Saddle River, NJ
rating 5 He explained everything and was very pleasant to work with. I would absolutely refer him to others and would have him back in the future to fix the other garage door when the time comes. I was surprised how quiet the door is now and feel a lot safer with the keypad for outside entrance for the garage
- carol mateo
Parsippany, NJ
Vince arrived on time and was very polite. He fixed the immediate problem with the garage door and carefully explained other repair options to me which my husband and I are considering. He was most knowledgeable and helpful.
- Linda
Leonia, NJ
Ron was great. He came out in a snowstorm, late in the evening. Very professional and we really appreciated his hard work, especially as it was so cold. This was the second time we used Precision Garage Door to repair our door. Last fall we replaced the motor. This time a cable broke and when Ron came to inspect the door/hardware, he discovered we needed new cables, pulleys, rollers and springs. In addition we did not have safety cables in our springs so we were very lucky the old one didnâ??t damage our car when it broke. Ron was very thorough and helpful. We were disappointed that the initial tech person gave us no indication that there was any wear on the cable when he replaced the motor. As a matter of fact, his inspection sheet gave us good checks on all parts except the motor. Had we known last fall how bad things were we would have replaced everything at once. As I said before, we were lucky no damage was done to our car when the cable snapped. Ron took the old cable with him and hopefully showed the previous technician. Ron said the cable had been wearing out for many years so it was something the first tech. should have seen.
- Tricia
Montclair, NJ
DAVID WAS AS NICE AS HE WAS KNOWLEDGEABLE HE DID AN EXCELLENT JOB ON OUR GARAGE REPAIR
- NANCY HAN
Union, NJ
I forgot the tech′s name. The man who appeared is a young African-American. He was pleasant, helpful, and polite. He repaired the garage door. He did what he was supposed to do. Therefore, I shall call your company again.
- James Lutfy
Westfield, NJ
Your representative, Ron (last name removed by moderator), did an excellent job analyzing my problem, recommending various options and implementing my choice. He was timely and efficient in his work. He is a credit to your organization.
- Mike Walsh
Waldwick, NJ
Ben and his associate were terrific - I am totally satisfied with their professionalism, their quality of service, and the quality of the product they installed.I returned to Precision because another of your service technicians, Brian, did a great job of repair for me last year. I knew I needed a new opener then, but was not able to afford it. Ben and his associate did a great job. Thanks so much.
- Cherylin Roeser
Pompton Lakes, NJ
Ben was absolute fantastic. Not only did he provide excellent service, but he was engaging and told us how to prevent such accidents from happening again. I have replaced the sticker from the original installer with your sticker due completely to the work done by Ben and his great attitude. Thanks again.
- John Nolan
Wayne, NJ
The service tech was informed, courteous, and explained everything he felt needed to be done to remedy the problem. He performed the work in a neat and efficient manner. I would recommend, and ask for him again.
- Jack Grassa
Livingston, NJ
Ron called to let me know he would be on time. Very thoughtful. He was pleasant and explained different options for my situation. His expected labor time was right on the mark! He cleaned his work area perfectly. He was very knowledgeable about the products he represented. What a treasure for your company!!!
- Phyllis
Bernardsville, NJ
Vince phoned before arriving to make sure we were available and was at our house at 11:00 AM for the 11:00 AM - 2:00 PM window we had been given. He was thorough, helpful, and professional. He deserves a 5 star rating for being responsive, efficient, and knowledgeable. We were very pleased with his service.
- Amy Pounder
Wyckoff, NJ
Anthony was very knowledgeable and respectful. I felt that he was there to do his best job.
- ruth kuiken
Wyckoff, NJ
Precision is #1 in my book. The day of my appoint I was greeted with a friendly hello by the technician Anthony. He was courteous and professional and very through. He repaired my opener in no time and made sure he reviewed extensively the work he performed. Also the sales assistance was a delight to schedule the appointment and well as the friendly reminder call to let me know they were coming. I would recommend Precision to family and friends.
- David L
Hackettstown, NJ
Sean was very pleasant and explain all my options as well as cost prior to fixing door.
- Carmella
License
NJHIC License #13VH03118600
Sorry that I forget the tech guys (two of them) names. They did a great job installing a new spring in my garage door. They came when they said they would and did the job quickly. The office staff is also friendly and helpful.
- Deb