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about Precision Overhead Garage Door
Precision Overhead Garage Door of New Jerseyhas received 10357 reviews, averaging 4.93 Stars:
Fort Lee, NJ
Summit, NJ
I give you 5 stars. Peter Orlando is great!!
- Pramote Piriyapoksombut
Product:
Chatham, NJ
5 stars - did a rebuild on two garage doors - great work - called a half an hour before he came. Came on time, explained the problem and solution options clearly, installed it all quickly and seemed very professional.
- Jill Strickler
Service Provided:
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Service Technician Team : Kevin S
New Providence, NJ
Your technition Andrew was wonderful - on time, efficient, polite and fixed our door with no problems! Thanks!
- walter davis
Glen Rock, NJ
5 stars. Chris the technician was great. He called ahead, showed up on time, was friendly and professional.
- John Dreyer
Scotch Plains, NJ
We chose Precision because the name came up when we looked for the original installer, Overhead Door. A big plus was that you sent someone out on Sunday. Our garage door repair included replacing and various moving parts. The technician, P. Orlando, was competent and professional. His manner was friendly. He answered all questions and explained what he was going to do and why. We see competence in how the company is run. The service was most satisfactory; we recommended Precision to a friend. Rating: 5.
- HS, Scotch Plains NJ
Denville, NJ
5 Star Andrew Nix was extremely professional and courteous.
- Tom Prvulovic
Product:
Stockton, NJ
It is always so satisfying to deal with a good company, and Precision was just that. It was reassuring to be able to know exactly who was going to be showing up at your door, and the excellent reviews of my service person were spot on. He was friendly, polite, professional - pretty great, really! I called on a Saturday afternoon, and by Monday evening, had working garage doors. I would recommend this company to anyone.
- Liza Davis
Product:
Verona, NJ
I called Precision for their hours of operation. My daughter came home from school and called me to say the door almost fell on her as she walked into the garage. Precision gave me a repair time that was not at all convenient and I asked for a different time. I was immediately given a time which was agreeable. I was told the technician would call me on his way to the job. I received two phone calls from Lou, first when he was on route to his next job and again after he assessed the job to give me an ETA. He was prompt, courteous, and professional. He installed new cables and replaced rollers. The night was freezing, and his personality deserved a coffee from Dunkin Donuts to warm him up!
- Joe Sullivan
Pompton Plains, NJ
I chose Precision TODAY because I was speaking to my neighbors over the weekend and they told me they had called and made an appt for one of your service people to come today and fix -- replace -- I believe, their door. Their door was BROKEN. My door wasn't broken but it was SO NOISY that when I got home late, I didn't even put my car in the garage, the door made so much noise . . . and I went into my house via the front door. So I decided to speak to your guy, Pete, while he was at my neighbors. It turned out he had time to check and fix my door as well today. He was professional, friendly, explained what the problem was, offered options to address it, I chose the option, he was able to do it, and was done -- no time wasted. I was very impressed with Pete's professionalism, knowledge and willingness to share information . . . not to mention that the door is now so quiet, I can barely hear it in motion. I'm happy to give you/Pete a 5-star review. Your menu doesn't let me choose all the products that I purchased today. They are cables, pulleys, rollers, and springs. Thanks so much!
- SHIRLEY BOARDMAN
Product:
Mendham, NJ
Chris accommodated us by changing the time of the original appointment. He was polite, personable and most importantly knowledgeable. We would definitely contact your company if we have any other problems. We had to give him a 5 star rating.
- Anthony Fiore
Product:
Scotch Plains, NJ
Our technician, Peter, was excellent. He not only fixed our broken spring he also made safety modifications to our other garage doors. He was a true professional. I would use PDS again without hesitation.
- John R
Product:
Teaneck, NJ
Chis was great, he explaind all very good and professionally.
- Aahlon Hacohen
Product:
Lyndhurst, NJ
My technician was Lou R. He kept me informed as to his arrival status, was polite, informative and qualified. The door was repaired and given a tune up and functions well now. I was glad to have the door fixed as it was causing me a major hassle. I see no reason that I would not recommend precision to others.
- Bobby Condit
Wayne, NJ
5 Stars for your most prompt and efficient service today.
- Rita Piccinno
Product:
Kenilworth, NJ
Andrew N was wonderful today. My appointment was set between 1:00pm and 5:00pm, he called after he finished his previous appointment to let me know he could come earlier if it worked out for me and of course it did. When he arrived he provided me with an explanation of why I had an issue with my garage door and how he could fix it. He was done within an hour. Will definitely use PDSNJ again and will be referring them as well. Thanks Andrew!
- Rosa Branco
Product:
Glen Ridge, NJ
Garage doors were nice quality and ordering, delivery and installation went smoothly. I was not pleased that the handles and locks on each door were a 1/3 of the way over from the side of the door rather than centered on the door. We were told it was because of the fact that this door came in 4 panels and had to be cut down to 3 panels to fit the frame. Being that our garage faces the back of our home it is not too big of an issue. If these doors were delivered and our garage faced the front of our house I would have sent them back. I truly believe we should have been made aware of this situation when we ordered the doors and we might have chosen a different model. It does look a bit strange. I generally walk every day and I've been taking time to look at garage doors. I honestly can't say that I've seen any with the handles/locks off center.
- Mary Reach
Mary, Thank you for your feedback. I understand your comments. When purchasing a new door we sell both 4 and 3 panel designs. If you are really concerned about the placement of the handles please call me and I will do everything in my power to replace the door at minimal expense.
Product:
Wayne, NJ
I received your name from Angie's List advertising. I read some of the reviews and felt confident about calling you. I needed general maintenance on the door and rollers, stripping etc. The technician was prompt and polite. Drew was very helpful to let me know what I needed and did not need now. I will be calling you at the end of March to set up replacing my door stripping.
- DiGiacomo
Product:
Ringwood, NJ
5 ***** Quick assessment of what was needed, offered options. I was able t schedule install for the next morning with the same tech. Choose the cheaper option and there was no push to upsell. Tech was excellent, efficient, personable. Highly recommend Precision and Drew then next day install with absolutely no issues
- Frank Ott
Product:
Morristown, NJ
I give you the worst review. If fix my garage door two weeks ago and it broke down again and you told me you could not come out immediately and my car is trapped in my garage and the schedule could not be adjusted to accommodate me
- Gina Longarzo
MS. Longarzo, We are so sorry we were not able to provide the 24 hr service you were looking for. Unfortunately due to the snow storm we got backed up on our schedule. Please accept my apology.
Randolph, NJ
I rate the installer a 5. He clearly explained my options, provided good guidance and cheerfully got down to work in the option I selected. I was really impressed when he got right to work, having the necessary parts on hand to do the work. All in all, I'm very happy with the service.
- Melanie Sukh
Service Provided:
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Service Technician Team : Kevin S
Butler, NJ
Chris was my technician and he is an outstanding representative of your company. He is very knowledgeable and sells your products and service very professionally. I would give 5 stars on his service alone. However, the company gets 4 stars because I feel the charges are a bit excessive. I plan to look on line for the wholesale price of the motor that was installed.
- Rick Johnson
Thank you Rick for the kind words.
Product:
Sussex, NJ
As always, service was impeccable and I will use Precision again. Tim the technician not only arrived early, but was very thorough in explaining how and why the repair was needed. The only complaint I have is that the price for the replacement part was very high. Understanding the price of that would have made me feel better.
- Dionne Ryder
I am glad to hear you had another great experience with Precision. We do our best to make sure our customers are happy with the service we are providing. The price you paid included a full inspection of your garage door to make sure everything was running properly. Also with that price we replaced the new part and got your opener working in a quick manor. I hope everything is now working perfectly!
Product:
Linden, NJ
I didn't think it was fair to pay a service charge for a warranty call.
- adria morris
Adria, Thank you for your feedback. We appreciate your business. When we rebuilt your door in 2009 it came with a lifetime warranty on all parts and 5 yr warranty on all labor. We did not charge for the roller that came out of the track. The service call is outside of the 5 yrs.
Product:
Livingston, NJ
It was a real pleasure using Precision Door Service. I called the 800 number for service and within 5 minutes had an appointment with a 4 hour window and the assurance that the tech would call me when he was 30 minutes away so I did not need to sit in my house and wait. This was all confirmed by an immediate email giving me all the information I needed. I received a call from Kevin N. when he was 30 minutes away and met him at my house where he was waiting for me. The fact I had a picture of him was nice especially if it was my wife waiting to meet him. Kevin quickly evaluated my door and went through all the options for repair, the cost of each and his professional opinion of what I should do and why. He made the decision process quite easy. Kevin then did the repair. In less than an hour he was he was all finished and my garage door was as good as new. He cleaned up perfectly, made sure I understood exactly what he did and what I was charged for. He gave me his card if there was any problem and he was on his way. I would never call anyone but Precision for a garage door problem again and I would request that Kevin come and do the work.
- Brian Suchoff
Product:
Hackettstown, NJ
Quick, efficient service, the technician, Chris was prompt and courteous and was very knowledgeable and a master of his craft! He presented me with all options to repair my door and did not pressure sell extra products I would highly recommend Precision!
- Foster Hamilton
Product:
Newton, NJ
Chris did an excellent job. He was very courteous and professional. Thank you.
- Mike Plath
Product:
Oakland, NJ
Gregory did a great job replacing our springs. Showed up on time, got the work done promptly and was very friendly. Totally satisfied customer!
- Lee Cappiello
Product:
West Orange, NJ
I had a great experience with Precision. Rob Z came by to assess a door which was not operating properly and I showed him my second garage door was not operating at all. I did not intend to buy new doors, but it became apparent through watching him work that I did need new doors. The windows were broken out and one door almost cracked in half when we tried to open it. Rob came inside and showed me the catalog and within a few minutes I had ordered the doors. I told Rob I really could not afford new motors as well and he assured me that mine had a few more years left and did not pressure me at all to even consider new motors. He checked the date on them for me. Rob was so nice and easy going and I just felt his approach made me SEE that I needed new doors, not be told that I needed them. I bought a remote from Rob and he accepted a coupon I had printed, which sort of surprised me, as these things usually are not valid for some reason. Everything was very easy from the start. Brian Sc came to install the doors and was also lovely. He worked so hard all day and despite me trying to get him to come in and warm up, have some lunch, etc, he just kept working. The new doors are great and although I did not know I needed them, they are a great addition to the value of my home. They look great, and they are safe and work perfectly. Brian answered all of my questions and went over everything a few times, how to work the key, the manual door pull, etc. He cleaned up the garage and left after a long days work. Everyone at this company is so nice. Theresa, who scheduled the appointments was helpful and both guys who came to my home were just great guys. Knowledgeable, kind people, and did a great job. I am a first time homeowner and single, so I count on people to help me really understand what I am buying and how it works, so this company suited me perfectly!
- Lori Burnette
Product:
Oradell, NJ
Andrew did an excellent job with the repair of our garage door.I would give him five stars for his professionalism, knowledge of the problem, solution and checking to evaluate our problem.
- Anthony Aurigemma
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(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
I was nervous about calling for a repair because I didn't know anybody in this business and was worried that I would be taken advantage of. Chris came and could not have been more helpful. I would never call another company and I would call and ask for Chris every single time. Great job I will be happy to recommend your company for any of my friends garage door needs. Allan
- Allan Singer