Read what people are saying
about Precision Overhead Garage Door

He did a great job

- Chris

Very Professional tech and job

- Glen A. Hockenjos

Dear Mr Bencsko. Your technician Brian rendered superb service on two occasions: 1. Several months ago he succeeded in correctly diagnosing and then repairing a garage door fault which another tech from another company had repeatedly failed to accomplish. 2. A few days ago on another matter he replaced and old door and explained how to correctly operate the door controls. I am delighted to send this letter in response to your above email but given my stance on the issue of my privacy I request that this letter and its contents be kept private. Sincerely, Anonymous Roseland

- Anonymous

Mike, the installer, was polite, efficient, and did a quick, and neat job explaining our repair options, and in the actual installment of a new door opener. We were very satisfied with his work.

- Susan Reiser

Very pleased with the installation by Brian of the garage door opener and door accessories. He did an excellent job and was very courteous.

- P.H.

Courteous and a good worker

- Fik

Extremely knowledgableand courteous.

- Phillis Russo

Your service technician was polite, diagnosed the problem, and offered at least 2 alternative solutions and price points. His work was quick and efficient, and he left the area clean upon comnpletion.

- Bruce Rabiner

Excellent communication, diagnosis and installation skills performed timely. Great job. Garagew door has never worked this well.

- william cohen

Great Job!Will recommend you

- Roger

First let me start with the positives. I called at 10am spoke to a real person and had an appointment between 12-4 the same day. Scott came fixed my door in about an hour. A lot of the reviews complain about the pricing. I will have to go along with that. I had a broken spring, Scott pointed out that one of the pully's was shot and so was one of the cables. He told me to put back the same parts piece meal would cost me almost the same as having all new hardware installed. I asked how much and he said for new hardware that has a lifetime warranty was XXX. To me for two springs two pully's new rollers and some cable that is pretty expensive. You can tell that they try to upsell you to their pully's as they have a whole chart made that says ours vs. theirs why theirs is better. Now don't get me wrong it is well in their perogative to tell you that what comes on your door is not the best, and they probably do have superior parts than what comes installed on most garage doors. In the end I did have the work done, because the tech was already there and I didnt want to have an accident with the other spring going. But you can tell that what they want is not to just fix what broke but to upsell you to get all new hardware. I don't know what others charge or how other garage door repair companies work but to me the price was high. I do have the satisfaction of a lifetime warranty on all those new parts though.

- Roger

We appreciate your feedback. Thank you for your fair appraisal by pointing out both the positives and negatives of your experience with us. If you donâ??t know we have a 100% customer satisfaction guarantee along with a lifetime warranty on all parts. I will call you to make that happen. I do want to explain what Scott did. When I train our employees I instruct them the best way to fix a garage door long term is to rebuild it. In most cases replacing one spring on a door is equivalent to putting a band-aid on it. Garage door hardware is rated in cycles; much like a car is rated by how many miles it has on it. The other spring has expanded and contracted the same number of times as the one that just broke. In reality our most unsatisfied customers are the ones who fix one spring and then call us one month later because the other one broke. Who wants to take a second day off to fix the door again? Most garage doors are made up of 2 springs, 4 pulleys, 10 rollers, one set of operating cables, one set of safety cables, hinges and assorted nuts and bolts. Scottâ??s job is to inspect each of these components and look for wear and tear. When springs fail it is common to find frayed cables or grinding pulleys. For homeowners who are staying put, the best long term approach is to replace it all at once. Ultimately you make the decision that works best for you. Most of our customers appreciate our honest, educational approach. With that said, if you are second guessing your decision, please call me to discuss your concerns today. Thank you, Doug

Brian S. is an asset to your company. he is a pleasure to deal with and very good at his work.

- Marianne Bocchino

Adam was very professional and clearly identified our options for the repair of the broken garage door spring. I was very happy that he responded so quickly since I could not get my car out or the garage - 5 star rating.

- ron krenc

Kenny was prompt and very courteous. Everything was well explained and the job was finished quickly and professionally. Would definitely recommend to others.

- John

Our service technician Michael repaired a broken spring on one gargage door and rebuilt another. Michael was knowledgable and professional in his work. I especially appreciated that he took the time to explain all the working parts of the door - springs, pulleys, motor and rollers and how they all work together as a system. More importantly, he explained how to properly maintain each part of the system for optimal performance and durability. I would recommnend Precision to all my friends and family. Best Regards, Ken Scapichio

- Lee Scapicchio

YOUR SERVICE WAS GOOD.BUT YOUR PRICE FOR A DOOR REBUILD WAS TO HIGH. AFTER YOUR SERVICE I CALLED OTHER DOOR COMPANY FOR PRICE QUOTES ON THE SAME SERVICE.ALL AROUND XXX WITH TAXS. I WOULD NOT RECCOMAND YOUR COMPANY TO ANY BODY DUE TO YOUR PRICES.

- John

Dear John, Thank you for your comments. We are not the cheapest garage door company in New Jersey. I know my competitor will quote lower prices, especially over the phone. If you look further than just price you will probably find all things are not equal. Our garage door rebuild comes with a lifetime warranty. Most companies only offer 1 to 3 year warranties because of the type of parts they use. The biggest difference in price however is not related to that. One of our largest expenses is related to insurance. Workerâ??s compensation Insurance is by far the most expensive and is required by state law. You would be amazed by how many contractors who donâ??t carry it. If an accident was to occur and the coverage was not in place the worker can actually sue the home owner. These two topics above are some of the items that come into play when we are establishing our prices. With that being said; we still carry a 100% customer satisfaction guarantee. Our goal is to make you happy and a satisfied customer, please call me to discuss this matter further. Thank you, Doug

HAD A PROBLEM WITH OLD GARAGE DOOR OPENER. TECHNICIAN EXPLAINED EVERYTHING AND ANSWERED ALL MY QUESTION. VERY PROFESSIONAL AND CAME ON MEMORIAL DAY WEEKEND!

- louis jan

Very pleased with the service received. Everything was slowly explained which as a senior, I appreciated. The service rep (Tim), took his time to evaluate the problem. I did not feel rushed to make a decision. Will continue to use your company for any future problems. I put the sticker right above the opener. Thank you.

- Dolores Rapa

Thanks so much for such an easy way to replace garage doors! Jorge took extra time to make sure that the job was perfectly done!

- Maria Robertson

I was pretty sure I needed a new opener- I was home from work and opened the super yellow pages I saw Precison as the biggest Ad really professional and they took me the same day . Robert Zimmerman was excellent

- Jeff Heymann

prior customer...good experience from prior visit..

- Mack Jacobs

Good Job!

- Mitzner

Speedy response to a service call. Technician was very curteous, seemed knowledgable and replaced existing garage door opener. Convinced me that existing opener was at least 17 years old and replacing necessary parts might be close in cost to a new opener. Also informed me of safety issues and installed the new garage door opener in a very efficient manner.

- ILSE

Adam was truly professional and a pleasure to deal with. Thankyou!

- Peter Marchetto

Awesome!! came in did the job efficiently and got out

- Mckitish

Was pleased with the workmanship.Door opens and closes quietly as it was told to me . I felt as though I got my moneys worth. Thanks

- Howard Eastman

I was very satisfied with the service I received from Chris. I thought I needed a new garage door opener, but Chris found a relatively minor problem that he quickly corrected and then did a safety inspection. The cost was very reasonable and Chris was honest, professional, competent and pleasant to deal with. A rare combination these days. When I do need a new door or opener, you can be sure that I will contact you. Thank you!!!

- S.F.

Great job all around. the installers were excellent

- Jackie Day

I was very impressed with Kenny--he was so pleasant and helpful, explaining things to me as he worked. He was very efficient and knowledgeable. I was also impressed with your policy of e-mailing the names and pictures of your techs. I would certainly feel comfortable recommending your company to my friends. Thank you for such good service.

- Barbara Kirkland

Very Professional!

- Michele Bailey