Garage Door Repair Reviews in New Jersey (Page 124)

Your service is excellent! Your tech Julian Villamor was so professional, knowledgeable, courteous and just an all around gentleman. He really makes a statement about your company when you can attract young men with Julian’s credentials.

- Joan Blankfeld

Great service and a job well done Service technician Roberto was on time , courteous, and efficient.5 stars for the entire experience, ART

- Art Wagner

So impressed with professionalism. Our technician assessed our issue and offered solutions promptly. We were thoroughly impressed and satisfied with the work. Would recommend without hesitation.

- John C

Phil did a great job installing new torsion springs and a new garage opener. Unfortunately, I didn't get the opportunity to review the detailed quote prior to agreeing to perform the work. My mistake, I should have asked. If I had reviewed the details, I would have declined the installation of 12 new nylon rollers at a cost of $276. As a senior on fixed income, this was an expense I didn't need to incur.

- John Bonagur

Technician arrived on time and completed the repair promptly. Thank you.

- Merrie Bernstein

I chose Precision because of the positive reviews. The choice was to either repair the existing garage door or replace it with a new one. Lou, the technician, was honest in telling me the true cost of everything that needed to be done if I chose to install a new garage door (things like replacing the wood trim around the door, replacing the wood along the sides of the door so the new door would be anchored properly). It was expensive, but the service was good. I would give them 4 stars (average of 5 for service and 3 for price).

- John

I want to rate 5 stars (each) to Kevin and Tommy today for tackling a super tough job - getting my garage door open!! I had an old (30 yrs) garage door opener and 1 bad remote that decided to quit. I called Precision on a Saturday evening and I was booked with an appt for Tuesday (that was perfect!) The auto text msg feature confirming my and reminding me of who was coming was great! Kevin called to let me know he was on his way (which was nice). Within 15-20 min after, he and Tommy showed up, and then I had to deliver scary news - no other way to get into the garage!! They made phone calls and tried to pair a new remote to my opener, but nothing worked. It was a dire situation and not looking good. I was willing to let them cut the door and dismantle it, and I went into the house while they continued to work the problem. Approximately 5 minutes later, I heard a noise and saw that they had opened the door! Ahhhh!! So happy!!! The door was not damaged either! I immediately gave them permission to install a new garage door opener and it is gorgeous and working! I cannot say enough how much I appreciate these guys - they are top notch, professional (and strong too!!) Thank you - thank you - thank you again!!!

- Kathy Redpath

Matt just came to service our garage door and was exceptional from start to finish! He explained all options thoroughly and finished the job quickly with high quality work. He had me come out and work the door several times ensure its operation was satisfactory and explained all the updates that were made. I will absolutely recommend Precision and Matt to family and friends and would not hesitate to use them again. I again have peace of mind with my door. Job well done! Thank you!

- Laura D’Meza

If I could have given zero stars I would have, but they do not let me do so. Almost 5 years ago I had Precision come and install a new garage door, a lift system for the door (top of the line) with a keypad and two remotes. Not even 5 years later my keypad stops working correctly and will not open the door. I finally call to have a technician come out, I am not home but my husband is. When I get home he tells me they charged over $200 for a new keypad. I am upset because this seems very expensive for a keypad and I do not feel it should have died so soon. I call about 1 hour after the technician has left my house (I have nothing bad to say about the technician or the women who I spoke with on the phone) and called customer service. I was told that I would need to speak to management and they will not be in until Monday. She took my information and said they will call on Monday. At 4pm on Monday I still did not receive a call so I called back. I was told they would try to get a hold of management and have them call me. NO call Monday. On Tuesday still not call by 3pm. I call them and finally get management. I do not know if they were hoping I would go away if they did not call or not, but I was already displeased by their lack of care for their customers. I asked the management if I should be expected to have to replace my keypad every 5 years because I think that I should have been told that before buying the product. I was told that it should have lasted a lot longer and this was unusual and should not happen again. Once I was told this, I then asked why I was charged over $200 to fix something that was clearly defective. How do they not back the products that they are selling? The response I got was that the manufacture only warranties it for 1 year so they can’t do anything. I stated again how do you as a large company not back the products you sell, because you are not if it is clearly defective and you charged me so much to replace it. Then I am told a keypad should only be $99. He looks up my information and I was charged a package to do a diagnostic and get a keypad, something I did not ask for. So I had to pay $100 over what I should have. Management finally says the best they can do is give you me 2 year warranty on the new keypad, which I flip out to. If it should last 10-15 years what is a 2 year warranty doing. I tell him I am done and will be writing a review about how they do not back their products. I then get told I would get a full refund. I month later and no check. Clearly this company does not care about its clients, is dishonest, disloyal, and does not back their defective products, let alone one that is not.

- Nicole Tirrito

Our service tech, John, did a great job and was so nice! Super cool dude! So happy with how everything turned out.

- Lisa Turner

Imagine my surprise this morning when I realized that our cars were trapped in the garage due to a torsion spring that snapped overnight. John from Precision Door showed up on time, replaced both torsion springs and adjusted them, and now we're back in business. I chose Precision Door based on their website information, prompt service and prior customer ratings, and I was not disappointed.

- Leonard Hunt

We are always please with Precision. Your service technicians are always very informative, knowledgeable, and polite.

- Richard Grossbard

Very good service. Very prompt and professional.

- Eva Dileo

I have used your company several times and have always been satisfied with the courtesy, knowledge and efficiency of your employees. This time was no exception. Matt was very personable and pleasant. He didn't try to high pressure us.

- Tony Parisi

5***** will definitely use again and recommend to friends and neighbors very professional technicians good work fast and clean thank you

- Jerry Figueroa

Chris was very professional and practical. He explained everything to me He did excellent work. Great service. Will recommend your company to anyone.

- Neeraj Singhal

?????????? Kevin and the work he performed were absolutely first rate not to mention fast. A full garage door tuneup, adjustment to the electric eye, garage light repair, remote battery replacements, track lubrication, bolts replaced, tightened and secured in about 20 minutes and working perfectly. Remarkable. Craig W Millburn, New Jersey

- Craig Wensberg

Great and prompt service! Very professional staff and very knowledgeable!

- Liliana Buftea

Your guys are always professional!

- Bruce Bender

Julian Villamore was great today. He was polite, kind and very thorough.

- Semone Bamboat

5 Star - technician knowledgeable and problem fixed within 1/2 hour if technician’s arrival.

- Jerry Pein

Matthew was wonderful! He was very knowledgeable and careful! He did an excellent job! Thanks so much! Also your customer service is amazing, Keep up the good work!

- Janice Bhandari

Phil was great, arrived on time and quickly figured the problem with my door. Fixed it in a matter of minutes. I’m very pleased with the results

- Anna Shavulsky

Our garage door needed repair and Chris did an excellent job explaining the various options and performing the repair in a timely manner. One of the most professional technicians and companies I’ve encountered. Thanks a lot.

- Jeremy Wolfe

Chris was very professional and did a great job. 5*

- George Tackett

Kevin was great! I do think the pricexwas a bit high.

- Kordai Decoteau

Quickly evaluated problem and repaired. Very efficient. Highly recommend.

- Jeff Tukel

Friendly, efficient, professional, and timely

- Robert Davidson

Matthew Dewald was the technician who came to check out my Door. His service was superior. He explained everything and was kind and understanding. I would give him a 5 star review.

- Rosalind Brixie

Brian was great. Thoroughly explained repair vs replace. Very courteous, super easy to schedule an appt and arrived on time. Installed new motor and new parts - very happy with quality and result. Would recommend!

- Kristin Licata