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about Precision Overhead Garage Door
Precision Overhead Garage Door of New Jerseyhas received 10221 reviews, averaging 4.93 Stars:
Glen Ridge, NJ
Mary, Thank you for your feedback. I understand your comments. When purchasing a new door we sell both 4 and 3 panel designs. If you are really concerned about the placement of the handles please call me and I will do everything in my power to replace the door at minimal expense.
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Wayne, NJ
I received your name from Angie's List advertising. I read some of the reviews and felt confident about calling you. I needed general maintenance on the door and rollers, stripping etc. The technician was prompt and polite. Drew was very helpful to let me know what I needed and did not need now. I will be calling you at the end of March to set up replacing my door stripping.
- DiGiacomo
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Ringwood, NJ
5 ***** Quick assessment of what was needed, offered options. I was able t schedule install for the next morning with the same tech. Choose the cheaper option and there was no push to upsell. Tech was excellent, efficient, personable. Highly recommend Precision and Drew then next day install with absolutely no issues
- Frank Ott
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Morristown, NJ
I give you the worst review. If fix my garage door two weeks ago and it broke down again and you told me you could not come out immediately and my car is trapped in my garage and the schedule could not be adjusted to accommodate me
- Gina Longarzo
MS. Longarzo, We are so sorry we were not able to provide the 24 hr service you were looking for. Unfortunately due to the snow storm we got backed up on our schedule. Please accept my apology.
Randolph, NJ
I rate the installer a 5. He clearly explained my options, provided good guidance and cheerfully got down to work in the option I selected. I was really impressed when he got right to work, having the necessary parts on hand to do the work. All in all, I'm very happy with the service.
- Melanie Sukh
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Service Technician Team : Kevin S
Butler, NJ
Chris was my technician and he is an outstanding representative of your company. He is very knowledgeable and sells your products and service very professionally. I would give 5 stars on his service alone. However, the company gets 4 stars because I feel the charges are a bit excessive. I plan to look on line for the wholesale price of the motor that was installed.
- Rick Johnson
Thank you Rick for the kind words.
Product:
Sussex, NJ
As always, service was impeccable and I will use Precision again. Tim the technician not only arrived early, but was very thorough in explaining how and why the repair was needed. The only complaint I have is that the price for the replacement part was very high. Understanding the price of that would have made me feel better.
- Dionne Ryder
I am glad to hear you had another great experience with Precision. We do our best to make sure our customers are happy with the service we are providing. The price you paid included a full inspection of your garage door to make sure everything was running properly. Also with that price we replaced the new part and got your opener working in a quick manor. I hope everything is now working perfectly!
Product:
Linden, NJ
I didn't think it was fair to pay a service charge for a warranty call.
- adria morris
Adria, Thank you for your feedback. We appreciate your business. When we rebuilt your door in 2009 it came with a lifetime warranty on all parts and 5 yr warranty on all labor. We did not charge for the roller that came out of the track. The service call is outside of the 5 yrs.
Product:
Livingston, NJ
It was a real pleasure using Precision Door Service. I called the 800 number for service and within 5 minutes had an appointment with a 4 hour window and the assurance that the tech would call me when he was 30 minutes away so I did not need to sit in my house and wait. This was all confirmed by an immediate email giving me all the information I needed. I received a call from Kevin N. when he was 30 minutes away and met him at my house where he was waiting for me. The fact I had a picture of him was nice especially if it was my wife waiting to meet him. Kevin quickly evaluated my door and went through all the options for repair, the cost of each and his professional opinion of what I should do and why. He made the decision process quite easy. Kevin then did the repair. In less than an hour he was he was all finished and my garage door was as good as new. He cleaned up perfectly, made sure I understood exactly what he did and what I was charged for. He gave me his card if there was any problem and he was on his way. I would never call anyone but Precision for a garage door problem again and I would request that Kevin come and do the work.
- Brian Suchoff
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Hackettstown, NJ
Quick, efficient service, the technician, Chris was prompt and courteous and was very knowledgeable and a master of his craft! He presented me with all options to repair my door and did not pressure sell extra products I would highly recommend Precision!
- Foster Hamilton
Product:
Newton, NJ
Chris did an excellent job. He was very courteous and professional. Thank you.
- Mike Plath
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Oakland, NJ
Gregory did a great job replacing our springs. Showed up on time, got the work done promptly and was very friendly. Totally satisfied customer!
- Lee Cappiello
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West Orange, NJ
I had a great experience with Precision. Rob Z came by to assess a door which was not operating properly and I showed him my second garage door was not operating at all. I did not intend to buy new doors, but it became apparent through watching him work that I did need new doors. The windows were broken out and one door almost cracked in half when we tried to open it. Rob came inside and showed me the catalog and within a few minutes I had ordered the doors. I told Rob I really could not afford new motors as well and he assured me that mine had a few more years left and did not pressure me at all to even consider new motors. He checked the date on them for me. Rob was so nice and easy going and I just felt his approach made me SEE that I needed new doors, not be told that I needed them. I bought a remote from Rob and he accepted a coupon I had printed, which sort of surprised me, as these things usually are not valid for some reason. Everything was very easy from the start. Brian Sc came to install the doors and was also lovely. He worked so hard all day and despite me trying to get him to come in and warm up, have some lunch, etc, he just kept working. The new doors are great and although I did not know I needed them, they are a great addition to the value of my home. They look great, and they are safe and work perfectly. Brian answered all of my questions and went over everything a few times, how to work the key, the manual door pull, etc. He cleaned up the garage and left after a long days work. Everyone at this company is so nice. Theresa, who scheduled the appointments was helpful and both guys who came to my home were just great guys. Knowledgeable, kind people, and did a great job. I am a first time homeowner and single, so I count on people to help me really understand what I am buying and how it works, so this company suited me perfectly!
- Lori Burnette
Product:
Oradell, NJ
Andrew did an excellent job with the repair of our garage door.I would give him five stars for his professionalism, knowledge of the problem, solution and checking to evaluate our problem.
- Anthony Aurigemma
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Caldwell, NJ
On time. Quick Service. Polite and Friendly. Knows his stuff. Would recommend this service to anyone.
- Janet Hovespian
Ringwood, NJ
It was a 5 star experience, everything worked out perfect. Kenny and Jason did a great job and explaned every question I had.
- bill ciolino
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Succasunna, NJ
I called on a Friday afternoon and Kevin S arrived on Saturday. My garage door had come off the track and the guide wire had slipped off the pulley. It's a really old door. Kevin explained all of the possible solutions and I chose to have all the hardware replaced. Kevin was here for about an hour and when he left the door was operating very smoothly. I am extremely pleased with the service and with Kevin.
- John Flynn
Highland Lakes, NJ
Chris Karnacewicz was my tech for the repair of my front garage door. He did a fantastic job. He's very knowledgeable and explained everything he needed to do. Thank you precision and thank you Chris for his fantastic service. Job well done.
- Michael Emperio
Product:
West Orange, NJ
We called our regular garage door people and they never called us back. Precision on the other hand,a few days earlier gave me advise on how I should fix the door. It worked for a few days and then it stopped. I called Precision back and they came right away. My tech, Lou, was polite, he diagnosed the problem and gave us the best advice for a solution that will take care of the problem for years. Lou performed the job quickly and explained to me and my wife exactly how to sync the garage door to our cars. I would give precision garage doors 5 stars and I will highly recommend them.
- Duby Moskowitz
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Door Division Team: Lou R
Parsippany, NJ
We have only compliments to say for the quality,the rapidity (they repair at 7 pm) of the service and the pleasant behavior of your technician.Thank you
- eve roure
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Livingston, NJ
Thanks for a well done job. One concern is the garage door bangs loudly when it hits the ground.
- Lawrence rice
Dear Mr. Rice, Thanks for taking the time to review our company and mention your concerns. The door should not bang on the ground at all. I have looked into your situation and it appears we have set up a time to come fix the noise. If the problem is not resolved at this point please contact us directly at 888-616-9021. Best wishes, Whitney
Brookside, NJ
Chris is a true professional. He arrived on time, explained clearly what was required, and completed the work quickly. He answered all my questions and was very polite. I'll recommend Precision to my family and friends. 100% pleased with all aspects of the service.
- Paul Scott
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Ledgewood, NJ
We had a very good experience. We would recommend your company. The technician was on time, clean, polite, explained everything to us and wasn't pushy. He was quick and efficient. We were very happy that you were able to come the same day we called and fix the door on the spot.
- Michael Chernin
Product:
Sparta, NJ
Andrew arrived on time and did the install of a new garage door opener efficiently and professionally.
- donna scales
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Butler, NJ
Kevin was very professional. Explained options and made me feel comfortable with my decision. Thank you for the quick service especially during the cold/bad weather.
- Lois Avery
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Service Technician Team : Kevin S
Andover, NJ
Suddenly I found I needed a new motor for my garage door opener. Andrew was a very pleasant technician who performed the work quickly. He was very informative and explained everything to me to my understanding. Although having to spend money for a new motor was not pleasant, Andrew made the experience easier to take. Thanks, Andrew for your pleasant demeanor and nice smile.
- Phyllis Borowski
Product:
Rockaway, NJ
This is the 2nd time I have used Precision and Kevin S was our technician both times. The company is responsive & Kevin is super friendly, easy to work with and very reliable!
- Amie Delsordo
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Service Technician Team : Kevin S
Whitehouse Station, NJ
If only all my experiences with other home repair companies had been as good as what I've experienced with Precision... The appointment was made without delay - they actually called me to schedule the appointment up once I purchased their service via Angie's List. The serviceman (Greg) arrived punctually, explained everything clearly and professionally and finished the work ahead of schedule. There were no problems, no drama. I heartily recommend this company to anyone who needs work done on their garage doors - either a new installation or repairs.
- Walter Sandulli
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Sparta, NJ
Very timely and professional response to our needs. Kevin B. was outstanding. He was friendly, polite and professional. Nothing but positives for Precision from our initial phone call to work completion.
- Mark and Mindy Kemper
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Morris Plains, NJ
Gaetano was prompt, professional, and explained the job thoroughly and he completed it (in very cold temps) in the time he had estimated! Thank you! Please send me my receipt and detailed services for 1-28-2015 as requested.
- Cheryl Gauff
Dear Mrs. Gauff, Thank you so much for your kind review. We appreciate all feedback. Your detailed receipt has been mailed to your home and you should be getting that shortly. Thanks for choosing Precision!
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(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Garage doors were nice quality and ordering, delivery and installation went smoothly. I was not pleased that the handles and locks on each door were a 1/3 of the way over from the side of the door rather than centered on the door. We were told it was because of the fact that this door came in 4 panels and had to be cut down to 3 panels to fit the frame. Being that our garage faces the back of our home it is not too big of an issue. If these doors were delivered and our garage faced the front of our house I would have sent them back. I truly believe we should have been made aware of this situation when we ordered the doors and we might have chosen a different model. It does look a bit strange. I generally walk every day and I've been taking time to look at garage doors. I honestly can't say that I've seen any with the handles/locks off center.
- Mary Reach