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Ryan M

Ryan M
Service Technician Team
Reviews: 81
Average: 4.94 stars
Background: 5/20/2019
Drug Test: 5/17/2019
Ryan M has received 81 reviews, averaging 4.94 Stars:
1 2 3 4 5

Ryan M's Bio:

My name is Ryan and I’m from Mt. Arlington. I am a huge NJ Devils hockey fan. On my off days, I enjoy traveling, fishing, shooting, motor sports, and billiards. I’m currently building a 2011 Subaru STI as a project track car. I love dogs but only have a cat named Meowzers.

Review:

Thank you Ryan for your prompt and professional service! I appreciate you explaining the difference between cheap hinges and those you use. Also for the information you provided about the life of our opener. This is our second time using Precision for repairs and I would not hesitate to call again or recommend this fine company.

- John Lanza

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
Review:

Very happy with the service, from the phone call making the appointment, through completion of the service. Ryan Murphy arrived early and was very professional. He explained all available options for the issue. We have always had a very good experience when we have used your company.

- Kathy Dilello

A Response from: Doug

Hi Kathy! An excellent customer experience is very important to us, from the very first phone call to the garage door repair. Thanks for helping Precision!

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
Review:

Quick response and repair

- Jean Barno

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
Review:

Great communication on scheduling the appointment. Ryan and Alan showed up on time and gave an accurate time estimate for the work. Clearly explained the problems with our garage door components and the motor and what was needed to fix/replace them. Gave us a discount on the cost estimate and helped explain the cost involved in replacing the components. The final work was very neat and we are very happy. Ryan also explained us about what was needed to maintain (oiling etc.) the garage door. Overall a very good piece of work.

- Harsha Deshpande

Ryan M Service Provided:

Garage Door Repair


Product:

Garage Door Opener


Service Technician Team : Ryan M
Review:

After reading reviews online and seeing that Precision was great at scheduling timely appointments I decided to choose them to replace the springs on my garage doors. The service technicians called me and texted with ETA. Ryan M and Alan R arrived and inspected the garage along with the motor. They explained the recommended work in a very patient and clear manner. After they completed the job they showed me and further explained along with showing me how to lubricate the parts. Both of them were very polite and professional from start to finish and made me feel very confident with the work that was done. I highly recommend Precision and Ryan and Alan.

- John Perrotta

A Response from: Doug

Hi John! Thank you for leaving a review! Reviews like this help homeowners know Precision is a name you can trust for your garage door needs! We look forward to helping with any future garage door repair!

Ryan M Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Ryan M
Review:

The workers Ryan & trainee were very professional. kept noise to a minimum,did job in the time they said it would take.Clean crew a all round benefit to company. 5 star rating. Best Ray

- Ray Hammell

Ryan M Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Ryan M
Review:

Precision installed my door in Panther Valley several years ago and was pleased then. The two service men were courteous and explained everything to me. They were on time and want to thank them.

- Helen Proske

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
Review:

The guys showed up on time ,called 20 minutes before they showed. They did an inspection on the whole system explained what needed to be done. They changed out the old door opener to a nice quiet and bright one. Also inspected the door. Found some major problems. So I ordered a new door as well. Thank you very much George

- George Moncho

Ryan M Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Service Technician Team : Ryan M
Review:

Within 24 hours of my request for service, a company representative contacted me and setup an appointment for the very same day. The technician, Ryan Murphy, arrived on schedule, was extremely helpful and provided an assessment of problem. He discussed with me all the options available to resolve my issue and let me choose the option that best fit my need. The job was completed on time and according go agreed upon work tasks. When finished, Ryan provided me with an overall of the workings of the accessories and most important gave me a paper manual so I could review it at my convenience. I would request Ryan again in the future should I have any future work to be done for a garage opener. Great job!

- BVM

A Response from: Doug

Hey there! Thanks for such a wonderful review regarding your recent experience with Precision and Ryan as your technician! Offering different solutions to your garage door issue allow homeowners to make a decision they are happy about. We look forward to helping you with any future garage door repairs.

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
Review:

I cannot thank Ryan Patrick Murphy enough for his professionalism and the excellent job he did educating me on the garage door mechanics and my choices for purchasing my new garage doors. It was by far one of the best service experiences I have had. Thank you Percision for having such a wonderful employee. He’s a definite 5 stars!

- Maureen Kroning

A Response from: Doug

Hey Maureen! Thank you for choosing Precision! We appreciate you taking the time to acknowledge Ryan's skills and professionalism. We know it's hard to find a reliable service company, so we work hard to ensure that you know Precision is a name you can trust!

Ryan M Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Ryan M
Review:

The service tech was thorough,explained everything and also answered any questions I had. He was knowledgeable courteous and professional.

- Teresa Williams

Ryan M Service Provided:

Garage Door Repair


Product:

Opener


Service Technician Team : Ryan M
Review:

Great customer service. Very professional technician!

- Scott Foy

Ryan M Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Ryan M
Review:

great service and great guy did awesome job

- Rob Collioud

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
Review:

We contacted your company as it had favorable reviews. The technician Ryan Murphy was very professional and handled the job efficiently. He answered all questions. Be assured if anything needed in the future your company will be contacted and anyone looking for a recommendation will be given your name Thank you for your quick response

- Bill Greer

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
Review:

Great communication from the company. Technician was excellent. Explained all my options and installed new motor in less than 2 hours. Ryan Patrick Murphy did a great job. Would use this company again

- Bob

A Response from: Doug

Hey Bob! Thank you for the kind words! Communicating who will arrive at your home and when helps you know Precision is a name you can trust for your new garage door opener.

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
Review:

Efficiently handled after rescheduling for delay of appointment. Pricing over expectations but glad to have a remote replacement.

- Elizabeth Bosland

A Response from: Vince, Customer Experience Manager

Hello Elizabeth, thank you for the feedback regarding the garage door service you received. We want to ensure that all our customers are happy and satisfied with the level of service they receive from the first phone call, to end of the visit. Giving us 3 means you weren't quite 100% satisfied so I would like to reach out to you and discuss what we can do better. I look forward to speaking with you and of course we appreciate your choosing our company.

Ryan M Service Provided:

Garage Door Opener Install


Service Technician Team : Ryan M
Review:

Ryan M. was fantastic from the word go! I loved the introduction text and email that introduced him prior to arriving at my home. He was polite, friendly and patient with me and all of my questions! He installed a new garage door opener and my garage door had a complete overhaul basically replacing every possible part on the door. Ryan explained everything in great detail and he was extremely knowledgeable. We need to have the same service performed on our other garage door and I will schedule this with Ryan M. at a later date. This process is costly and I almost postponed the whole thing but Ryan M. suggested that I maybe just do the one door now and do the other one another time. I trusted his advice and was so impressed with his expertise and I am so glad I did! I can’t imagine any other company delivering this type of result so it’s well worth the money!! I chose the belt driven opener because Ryan M. explained the benefits of the quieter belt driven model. My garage is right below my bedroom and with everyone in and out at different times of day and night, the door opening would wake us up. Not anymore! It’s life changing. Thank you Ryan M. and Precision Door! We will see you again soon for the other door!

- Sandra Quinn

A Response from: Doug

Hey Sandra! Thank you for such a wonderful review regarding your experience with Precision and Ryan as your installer! A LiftMaster belt drive opener is essentially silent and we're glad that with Ryan's guidance you were able to choose a garage door opener that works for your situation. We are so happy you are satisfied with your new garage door and look forward to installing your other one at a later date. Thank you for choosing Precision!

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
Review:

I highly recommend Precision Garage Door. My technician Ryan was extremely professional and knowledgeable. He explained everything and offered options for the problem. I didn’t feel rushed nor being taken advantage of. The fact that Precision is a 24/7 company makes it extremely convenient for the customer. Prompt and professional service was given to me and I give Precision Garage Door a 5 Star!

- Mrs. Cutillo

Ryan M Service Provided:

Garage Door Repair


Product:

Springs


Service Technician Team : Ryan M
Review:

The Service Tech Ryan Patrick Murphy did a great job Ryan was knowledgeable and courteous next time I need service, I hope he is the tech that comes here

- Micki Logan

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
Review:

Your service tech was on time and very informative. He was efficient in doing the repairs and polite in all his interactions. He explained what he was doing and why. Your scheduling and dispatch team was also very effective - keeping us informed about when to expect your tech and what to expect on the visit.

- Gary Tarantino

A Response from: Doug

Hey Gary! We understand the headache of waiting around for a service company, so we stay in communication so you know who will arrive and when. Thank you for sharing your experience with Precision.

Ryan M Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Ryan M
Review:

Perfect experience! From the first call through the service. Ryan was prompt, professional, and courteous. Highly recommended!

- Mark Tracy

A Response from: Doug

Hi Mark! Thank you for sharing your experience with Precision! Customer satisfaction is very important to us, from the very first phone call to the garage door repair, and we're glad you are happy with the work Ryan completed. We look forward to helping with any future garage door needs!

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
Review:

Precision Garage Door Service accommodated my schedule with regard to the appointment and were very informative about the process. My assigned technician, Ryan, contacted me before my appointment to keep me posted about his progress at scheduled service appointments prior to mine. He arrived within the promised window of time and listened carefully to my description of the problem. He identified the probable issue after some quick troubleshooting and verified it with some testing. He offered me both a short term and long term solution and was honest about the best way to go. He was prepared, worked diligently and was very knowledgeable. When he was done, he tested everything in my presence to ensure I was satisfied with the finished product. He educated me about how the garage door system should work throughout the visit and made me aware of the things I could be doing to keep things working smoothly. I would highly recommend both Ryan and Precision.

- David Doyle

A Response from: Doug

Hey David! Thank you for such a wonderful review! Communication about arrival time, options for garage door repair, and the garage door system help make Precision a name you can trust! By understanding how your garage door system works, you can make the most of your garage door! Thank you for choosing Precision!

Ryan M Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Ryan M
Review:

Ryan was great to deal with. He could not have been nicer and he did a great job. I'd recommend Precision, and Ryan, to anyone.

- Kevin Babbitt

Ryan M Service Provided:

Garage Door Opener Install


Product:

Opener


Service Technician Team : Ryan M
Review:

Ryan Murphy was very helpful, knowledgeable, and professional.

- Tracey Badolato

A Response from: Doug

Thanks for the review, Tracey!

Ryan M Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Ryan M
Review:

Hello, I am very pleased with the work done today by Ryan. He was informative and polite. He followed all guidelines related to Covid-19 and I felt that I was in good hands! I would definitely do business again with Precision!

- Alison Chianelli

A Response from: Doug

Thanks for the review! Ryan is a great member of the Precision team and we appreciate you taking the time to acknowledge his skills and knowledge! Thank you for choosing Precision!

Ryan M Service Provided:

Broken Garage Door Spring Repair


Product:

Rollers


Service Technician Team : Ryan M
Review:

Ryan was very thorough in determining our problem, and very professional. Would definitely use your company again. Thank you.

- bob degeorge

A Response from: Doug

Thanks for the review, Bob! We appreciate you taking the time to share your experience with Precision!

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
Review:

Ryan was excellent. He was polite, informative, helpful and professional and did a great job.

- howard katz

A Response from: Doug

Thanks for the review, Howard!

Ryan M Service Provided:

Garage Door Repair


Product:

Springs


Service Technician Team : Ryan M
Review:

My technician was Ryan Patrick and he was pleasure to work with for my garage door fix. He tested the door operation, laid out all options for me and graciously & efficiently fixed the door function. He is an asset, adept at customer service, great communicator and very patient when explaining the problems with garage doors. I would hire him again!

- Melanie Berstler

A Response from: Doug

Thanks for the review, Melanie! Giving homeowners honest recommendations and service options help make Precision a name you can trust. Thank you for choosing Precision for your garage door opener repair.

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
Review:

Very knowledgeable follow COVID-19 safety provision

- Kuryan Patel

A Response from: Doug

Thanks for the review, Kuryan! The health and safety of our customer and employees is very important to us.

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
Review:

I found Precision Door 4 yrs ago thru an internet search when I needed service. So when I needed service again, I did not hesitate to call them. They have one of the best communication systems with customers that I have ever experienced with a company from the initial phone contact thru to the caliber of personnel. They keep a customer informed of all aspects of the call/appointment. They are the only company that I have ever dealt with who sends you a bio of the technician who will be arriving for service at your home and is a feature that I like because it is another level of security provided to customers. Also, they may make suggestions for current or future service that may be needed but there is no pressure to adhere to their recommendations which is something I greatly appreciate because that does not work well with me. They provide outstanding service and I would highly recommend Precision Door without any hesitation at all. Great company. Ryan was the tech who arrived for my service call today. Ryan was courteous and knowledgeable. All protocols in this time of the pandemic were observed by both of us. Ryan not only took care of my current issue but inspected all of my equipment to make sure everything was in proper working condition. It was a pleasure to have a tech such as Ryan to take care of my service today. He epitomizes the caliber of the quality of this company in regard to their employees and service. Thank you, Ryan.

- Linda Burns

A Response from: Doug

Thank you for such a wonderful review, Linda! We love hearing about the impression our technicians make on homeowners out in the field, as they represent us as a company. Safety and security is very important to us, from pandemic protocols to employee bios and a thorough inspection of the garage for condition of parts. Thank you for taking the time to share your experience with Precision. Reviews like this help homeowners know that Precision is a name you can trust.

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
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220 West Parkway
Suite 9

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336 Main St
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