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Ryan M

Ryan M
Service Technician Team
Reviews: 66
Average: 4.92 stars
Background: 5/20/2019
Drug Test: 5/17/2019
Ryan M has received 66 reviews, averaging 4.92 Stars:

Ryan M's Bio:

My name is Ryan and I’m from Mt. Arlington. I am a huge NJ Devils hockey fan. On my off days, I enjoy traveling, fishing, shooting, motor sports, and billiards. I’m currently building a 2011 Subaru STI as a project track car. I love dogs but only have a cat named Meowzers.

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Efficiently handled after rescheduling for delay of appointment. Pricing over expectations but glad to have a remote replacement.

- Elizabeth Bosland

A Response from: Vince, Customer Experience Manager

Hello Elizabeth, thank you for the feedback regarding the garage door service you received. We want to ensure that all our customers are happy and satisfied with the level of service they receive from the first phone call, to end of the visit. Giving us 3 means you weren't quite 100% satisfied so I would like to reach out to you and discuss what we can do better. I look forward to speaking with you and of course we appreciate your choosing our company.

Ryan M Service Provided:

Garage Door Opener Install


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ryan M. was fantastic from the word go! I loved the introduction text and email that introduced him prior to arriving at my home. He was polite, friendly and patient with me and all of my questions! He installed a new garage door opener and my garage door had a complete overhaul basically replacing every possible part on the door. Ryan explained everything in great detail and he was extremely knowledgeable. We need to have the same service performed on our other garage door and I will schedule this with Ryan M. at a later date. This process is costly and I almost postponed the whole thing but Ryan M. suggested that I maybe just do the one door now and do the other one another time. I trusted his advice and was so impressed with his expertise and I am so glad I did! I can’t imagine any other company delivering this type of result so it’s well worth the money!! I chose the belt driven opener because Ryan M. explained the benefits of the quieter belt driven model. My garage is right below my bedroom and with everyone in and out at different times of day and night, the door opening would wake us up. Not anymore! It’s life changing. Thank you Ryan M. and Precision Door! We will see you again soon for the other door!

- Sandra Quinn

A Response from: Doug

Hey Sandra! Thank you for such a wonderful review regarding your experience with Precision and Ryan as your installer! A LiftMaster belt drive opener is essentially silent and we're glad that with Ryan's guidance you were able to choose a garage door opener that works for your situation. We are so happy you are satisfied with your new garage door and look forward to installing your other one at a later date. Thank you for choosing Precision!

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I highly recommend Precision Garage Door. My technician Ryan was extremely professional and knowledgeable. He explained everything and offered options for the problem. I didn’t feel rushed nor being taken advantage of. The fact that Precision is a 24/7 company makes it extremely convenient for the customer. Prompt and professional service was given to me and I give Precision Garage Door a 5 Star!

- Mrs. Cutillo

Ryan M Service Provided:

Garage Door Repair


Product:

Springs


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The Service Tech Ryan Patrick Murphy did a great job Ryan was knowledgeable and courteous next time I need service, I hope he is the tech that comes here

- Micki Logan

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your service tech was on time and very informative. He was efficient in doing the repairs and polite in all his interactions. He explained what he was doing and why. Your scheduling and dispatch team was also very effective - keeping us informed about when to expect your tech and what to expect on the visit.

- Gary Tarantino

A Response from: Doug

Hey Gary! We understand the headache of waiting around for a service company, so we stay in communication so you know who will arrive and when. Thank you for sharing your experience with Precision.

Ryan M Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Perfect experience! From the first call through the service. Ryan was prompt, professional, and courteous. Highly recommended!

- Mark T.

A Response from: Doug

Hi Mark! Thank you for sharing your experience with Precision! Customer satisfaction is very important to us, from the very first phone call to the garage door repair, and we're glad you are happy with the work Ryan completed. We look forward to helping with any future garage door needs!

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Garage Door Service accommodated my schedule with regard to the appointment and were very informative about the process. My assigned technician, Ryan, contacted me before my appointment to keep me posted about his progress at scheduled service appointments prior to mine. He arrived within the promised window of time and listened carefully to my description of the problem. He identified the probable issue after some quick troubleshooting and verified it with some testing. He offered me both a short term and long term solution and was honest about the best way to go. He was prepared, worked diligently and was very knowledgeable. When he was done, he tested everything in my presence to ensure I was satisfied with the finished product. He educated me about how the garage door system should work throughout the visit and made me aware of the things I could be doing to keep things working smoothly. I would highly recommend both Ryan and Precision.

- David Doyle

A Response from: Doug

Hey David! Thank you for such a wonderful review! Communication about arrival time, options for garage door repair, and the garage door system help make Precision a name you can trust! By understanding how your garage door system works, you can make the most of your garage door! Thank you for choosing Precision!

Ryan M Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ryan was great to deal with. He could not have been nicer and he did a great job. I'd recommend Precision, and Ryan, to anyone.

- Kevin Babbitt

Ryan M Service Provided:

Garage Door Opener Install


Product:

Opener


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ryan Murphy was very helpful, knowledgeable, and professional.

- Tracey Badolato

A Response from: Doug

Thanks for the review, Tracey!

Ryan M Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hello, I am very pleased with the work done today by Ryan. He was informative and polite. He followed all guidelines related to Covid-19 and I felt that I was in good hands! I would definitely do business again with Precision!

- Alison Chianelli

A Response from: Doug

Thanks for the review! Ryan is a great member of the Precision team and we appreciate you taking the time to acknowledge his skills and knowledge! Thank you for choosing Precision!

Ryan M Service Provided:

Broken Garage Door Spring Repair


Product:

Rollers


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ryan was very thorough in determining our problem, and very professional. Would definitely use your company again. Thank you.

- bob degeorge

A Response from: Doug

Thanks for the review, Bob! We appreciate you taking the time to share your experience with Precision!

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ryan was excellent. He was polite, informative, helpful and professional and did a great job.

- howard katz

A Response from: Doug

Thanks for the review, Howard!

Ryan M Service Provided:

Garage Door Repair


Product:

Springs


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My technician was Ryan Patrick and he was pleasure to work with for my garage door fix. He tested the door operation, laid out all options for me and graciously & efficiently fixed the door function. He is an asset, adept at customer service, great communicator and very patient when explaining the problems with garage doors. I would hire him again!

- Melanie Berstler

A Response from: Doug

Thanks for the review, Melanie! Giving homeowners honest recommendations and service options help make Precision a name you can trust. Thank you for choosing Precision for your garage door opener repair.

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very knowledgeable follow COVID-19 safety provision

- Kuryan Patel

A Response from: Doug

Thanks for the review, Kuryan! The health and safety of our customer and employees is very important to us.

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I found Precision Door 4 yrs ago thru an internet search when I needed service. So when I needed service again, I did not hesitate to call them. They have one of the best communication systems with customers that I have ever experienced with a company from the initial phone contact thru to the caliber of personnel. They keep a customer informed of all aspects of the call/appointment. They are the only company that I have ever dealt with who sends you a bio of the technician who will be arriving for service at your home and is a feature that I like because it is another level of security provided to customers. Also, they may make suggestions for current or future service that may be needed but there is no pressure to adhere to their recommendations which is something I greatly appreciate because that does not work well with me. They provide outstanding service and I would highly recommend Precision Door without any hesitation at all. Great company. Ryan was the tech who arrived for my service call today. Ryan was courteous and knowledgeable. All protocols in this time of the pandemic were observed by both of us. Ryan not only took care of my current issue but inspected all of my equipment to make sure everything was in proper working condition. It was a pleasure to have a tech such as Ryan to take care of my service today. He epitomizes the caliber of the quality of this company in regard to their employees and service. Thank you, Ryan.

- Linda Burns

A Response from: Doug

Thank you for such a wonderful review, Linda! We love hearing about the impression our technicians make on homeowners out in the field, as they represent us as a company. Safety and security is very important to us, from pandemic protocols to employee bios and a thorough inspection of the garage for condition of parts. Thank you for taking the time to share your experience with Precision. Reviews like this help homeowners know that Precision is a name you can trust.

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Company and technicians are great!!!

- Karen Dunne

A Response from: Doug

Thanks for the review, Karen! We appreciate you taking the time to share your experience with Precision!

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

When you are ready to leave the house and your garage door won't open (not even manually) it can become an urgent situation that needs attention ASAP. That was my situation. Exhausting all "friends" options for help, I turned to the internet and found this company. What a gem! From the initial phone call stating my dilemma to the time the service technician showed up it was nothing but high level service. The communication was incredible. Rather than being left wondering when the tech would arrive in the four hour window I was given, I received a call from customer service letting me know where the technician was in his scheduled routes and was provided with an updated ETA. The communication was proactive and made me feel valued. When the technician (Ryan) arrived (on time, I might add!) he was VERY professional and polite which just continued to reinforce that a random selection from the internet was proving to be a very positive decision!

- Ann

A Response from: Doug

Thanks for the review, Ann! So sorry to hear about your garage door dilemma, but so glad Ryan could help you! We prioritize high quality communication with our customers, from the very first phone call to arrival time of the tech and even possible solutions. Reviews like this help other homeowners know that Precision is a name you can trust.

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had used Precision Door Service at a previous residence and was very pleased with their professional service and trusted them to make the upgrades at my present residence. The videos about their products and services are very informative and helpful. The expected arrival time window is only two hours, so you don't have to wait all day. Doug, my installer, showed up on time, and after going over the needs assessment, quickly got to work. I didn't have to wait to reschedule. Doug had all of the parts he needed to install my new opener/keypad, and did an outstanding job in under two hours. Doug seemed very experienced at trouble shooting and fixed any existing problems. I would highly recommend using Precision! Doug was always cognizant of safe distancing and followed all Covid-19 safety rules. Thanks Doug and thanks Precision!

- T Ross

A Response from: Doug

Thank you for trusting Precision to continuously servicing your garage door repairs. We appreciate you taking a moment to write this review about your experience with us. Your time, safety, and satisfaction are very important to us! Enjoy your LiftMaster opener. We look forward to helping you with any garage door needs.

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician, Ryan Murphy was exceptional and extremely experienced. He was professional and very honest. He double checked for safety risks and never pressured me. Ryan was most helpful explaining my options. I would highly recommend him and will definitely ask for Ryan the next time I need your services.

- Onnolee Allieri

A Response from: Doug

Thank you for the review, Onnolee! Honest techs, like Ryan, who clearly explain your options and help keep your garage safe are what help make Precision Garage Door a name you can trust! Thanks for choosing Precision for your garage door needs!

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent

- Hemant Dubli

A Response from: Doug

Thank you for the review, Hemant!

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very nice technician Ryan.Fully explained door opeation and features Pleasure to deal with thank you.

- William Butler

A Response from: Doug

Thanks for the review and for choosing Precision Garage Door!

Ryan M Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My total experience with Precision was clearly OUTSTANDING, from the moment I called requesting service, to when your expert Ryan promptly arrived & diagnosed steps to complete repair. Importantly, Ryan is extraordinarily talented in rapidly & concisely diagnosing condition, reason, & corrective actions to make a 9 yr. old garage door operner installation better than new, & to ensure a highly satisfactory, quiet, & safe installation. As an engineer who works on six continents, I know when I run into exceptional talent, like Ryan, who is an asset to Precision and its growth.

- Six Continent Traveller

A Response from: Doug

Thank you so much for this review! It's important to us that our customers have a good experience from the very first phone call to the completed garage door service. Ryan is absolutely an asset to Precision so thank you for recognizing his talent! We're really glad he was able to help you with your garage door opener. Thank you for choosing Precision!

Ryan M Service Provided:

Garage Door Repair


Product:

Springs


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professional, experienced, did the job efficiently, explained everything clearly, and my garage doors sound about 100% quieter!

- Vicky Norton

Ryan M Service Provided:

Garage Door Repair


Product:

Rollers


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Didn't get to finish! Cleaned the tracks for the new rollers. He was careful about health safety necessary at this time and polite; answered questions. Hopefully it will all work well for the years ahead! (Not sure if the first part of this went through) but just mentioned I ended up with new rollers that I'm not sure were necessary at this time but hopefully they will be efficient for the years ahead.

- Arlene Metrione

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have had problems with our garage doors for years and finally decided to do something about it. We called Precision Doors and were very glad we did. Our technician, Ryan, was extremely knowledgeable and patient explaining all of our options. He never pressured us to choose one option over another. After evaluating everything (and since our doors were so broken and old) we decided on installing new garage doors. Only two days later I already received confirmation that our doors are ordered and will be ready in a few days. We have been very pleased with our experience with Precision Doors so far and are confident our doors will be installed professionally. We would certainly recommend Precision Doors to others and would highly recommend their service technician Ryan.

- Theresa Composto

Ryan M Service Provided:

Install Garage Doors


Product:

Garage Doors


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Door was very responsive and professional - called in the AM about my garage door motor that was not working, and had a tech out at my home that afternoon. Thorough and professional COVID-19 protections and procedures. Precision provided a 4 hour window of service, tech called when a 1/2 hour away, received a text confirming tech's arrival and some personalized info about the tech, he immediately inspected the motor, provided options, had repair parts in the truck, and garage door and motor were repaired and operating 2.5 hours later. Tech Ryan was very knowledgeable, provided professional and personal customer service - rank Ryan 5 out of 5 - very respectful and professional, and got the job done. Ryan is a very strong tech and sale person, offering options and recommendations, but leaving the decision to the homeowner. Would recommend Precision and Ryan.

- Kelly

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had damage to my garage door and Ryan Murphy was highly professional and knowledgeable in assessing the extent of the damage and explaining the options. He inspected the entire door and track assembly for safety risks and evaluated the overall condition. He represents your company very well and I highly recommend Ryan and Precision.

- Paul

Ryan M Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ryan was extremely helpful and professional. He explained everything in great detail and was very knowledgeable about your product. I would highly recommend him to anyone that needed repairs on their garage doors. He is a great asset to your company. Maureen Reda

- Maureen Reda

Ryan M Service Provided:

Garage Door Repair


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precission installed our doors years ago and were very professional and knowledgeable. Ryan was the same and patiently explained each step and outcome with each visit. Springs and rollers were replaced and updated with newer products. We are very happy/satisfied with your technician Ryan

- Kimberly Bodemann

Ryan M Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Ryan M
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service

- Sherwin Yan

Ryan M Service Provided:

Garage Door Opener Repair


Service Technician Team : Ryan M
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Precision Overhead Garage Door
Office: (973) 283-3555
220 West Parkway
Suite 9

Pompton Plains, NJ 07444