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about Precision Overhead Garage Door in:
Essex County, NJ
Precision Overhead Garage Door of New Jerseyhas received 1132 reviews, averaging 4.92 Stars:
Livingston, NJ
West Orange, NJ
Mike was great!
- Chris Arbello
Product:
Verona, NJ
I was very happy with your next day service. Brandon was on time and explained that the motor is 15 years old the opener was broken. I dicidedto replace the opener and with Brandon's help,chose the one that was right for my door. Brandon was helpful,courteous and I did not feel pressured.
- DR.Cirello
Product:
South Orange, NJ
Excellent service. I bought a keypad for my garage door. So far it works. Ended up costing more than original quote.
- Jan Ball
Vivian, Thank you for your feedback. I reviewed the notes on the file and noted you were quoted a price by phone. The technician was not aware of the quote. I have credited your credit card for the price difference plus tax. I hope this addresses your concern. Thank you for using Precision Door.
Product:
Roseland, NJ
Dear Mr Bencsko. Your technician Brian rendered superb service on two occasions: 1. Several months ago he succeeded in correctly diagnosing and then repairing a garage door fault which another tech from another company had repeatedly failed to accomplish. 2. A few days ago on another matter he replaced and old door and explained how to correctly operate the door controls. I am delighted to send this letter in response to your above email but given my stance on the issue of my privacy I request that this letter and its contents be kept private. Sincerely, Anonymous Roseland
- Anonymous
Product:
Livingston, NJ
Your service technician was polite, diagnosed the problem, and offered at least 2 alternative solutions and price points. His work was quick and efficient, and he left the area clean upon comnpletion.
- Bruce Rabiner
Product:
Livingston, NJ
First let me start with the positives. I called at 10am spoke to a real person and had an appointment between 12-4 the same day. Scott came fixed my door in about an hour. A lot of the reviews complain about the pricing. I will have to go along with that. I had a broken spring, Scott pointed out that one of the pully's was shot and so was one of the cables. He told me to put back the same parts piece meal would cost me almost the same as having all new hardware installed. I asked how much and he said for new hardware that has a lifetime warranty was XXX. To me for two springs two pully's new rollers and some cable that is pretty expensive. You can tell that they try to upsell you to their pully's as they have a whole chart made that says ours vs. theirs why theirs is better. Now don't get me wrong it is well in their perogative to tell you that what comes on your door is not the best, and they probably do have superior parts than what comes installed on most garage doors. In the end I did have the work done, because the tech was already there and I didnt want to have an accident with the other spring going. But you can tell that what they want is not to just fix what broke but to upsell you to get all new hardware. I don't know what others charge or how other garage door repair companies work but to me the price was high. I do have the satisfaction of a lifetime warranty on all those new parts though.
- Roger
We appreciate your feedback. Thank you for your fair appraisal by pointing out both the positives and negatives of your experience with us. If you donâ??t know we have a 100% customer satisfaction guarantee along with a lifetime warranty on all parts. I will call you to make that happen. I do want to explain what Scott did. When I train our employees I instruct them the best way to fix a garage door long term is to rebuild it. In most cases replacing one spring on a door is equivalent to putting a band-aid on it. Garage door hardware is rated in cycles; much like a car is rated by how many miles it has on it. The other spring has expanded and contracted the same number of times as the one that just broke. In reality our most unsatisfied customers are the ones who fix one spring and then call us one month later because the other one broke. Who wants to take a second day off to fix the door again? Most garage doors are made up of 2 springs, 4 pulleys, 10 rollers, one set of operating cables, one set of safety cables, hinges and assorted nuts and bolts. Scottâ??s job is to inspect each of these components and look for wear and tear. When springs fail it is common to find frayed cables or grinding pulleys. For homeowners who are staying put, the best long term approach is to replace it all at once. Ultimately you make the decision that works best for you. Most of our customers appreciate our honest, educational approach. With that said, if you are second guessing your decision, please call me to discuss your concerns today. Thank you, Doug
Product:
West Caldwell, NJ
Very pleased with the service received. Everything was slowly explained which as a senior, I appreciated. The service rep (Tim), took his time to evaluate the problem. I did not feel rushed to make a decision. Will continue to use your company for any future problems. I put the sticker right above the opener. Thank you.
- Dolores Rapa
Product:
Livingston, NJ
Great job all around. the installers were excellent
- Jackie Day
Product:
Kearny, NJ
I was very impressed with Kenny--he was so pleasant and helpful, explaining things to me as he worked. He was very efficient and knowledgeable. I was also impressed with your policy of e-mailing the names and pictures of your techs. I would certainly feel comfortable recommending your company to my friends. Thank you for such good service.
- Barbara Kirkland
Product:
West Caldwell, NJ
Chris did an excellent job. We are very happy with our new door. Thank You!
- Michael Berwald
Product:
Bloomfield, NJ
Robert Z is as fine a technician as I've ever had work in my house
- MARY TETZLOFF
Montclair, NJ
Brian was terrific and very professional. We are very happy.
- Wendy Battleson
Product:
Livingston, NJ
Service by Precision was quite satisfactory. Thank You. Rate 5
- Yerry
Product:
Livingston, NJ
I was very disappointed with Precision's service. I had a repair issue because of a broken cable, and instead of fixing what was broken they wanted to replace everything and charge $XXX! If the customer just wants a repair, give the customer what they want! And for that they charge a $XX service fee!
- Dave
Dave, Thank you for your feedback. I had a discussion with your technician. He told me that your door was in an unsafe state. In particular, he told me that your bottom panel was rotted and would need to be replaced. I know you have elected to have no work done and have replaced the individual broken cable. Of course this your prerogative, however, we would never recommend you do this. Stainless steel cables do not break because of the weight of the door. Cables break because they are dragging through pulleys that are not turning or rubbing against something they shouldn't be. The best way to fix a door in this condition would be to rebuild the hardware and change the bottom section or replace the entire door. Tim recommended this to you and you have elected not to do it. The $69 service fee we quoted you before coming out to the house is not conditional of whether we do the work or not. I have reached out to you twice on the telephone to discuss this with you further. My goal is to have 100% customer satisfaction. If you call me back, I will make that happen. Regards.
Product:
West Orange, NJ
Very satisfied. Will definitely recommend to our family and neighbors
- Robert Krimmel
Product:
Livingston, NJ
Brian was very knowledgable and professional. He diagnosed the problem right away and took care of the repair in a timely manner. Because of their expertise, I felt very at ease using Precision Door Service.
- Brian K
Product:
West Orange, NJ
just wanted to let you know how happy we are with our new Lift Master . More important was the service rendered by Tim your technician. What a credit to your company he is. After spending 3 hours with us installing, and explaining our new system I felt Iknew him forever. Great work Tim. West Orange resident Andy and Linda
- Andy & Linda
Product:
Bloomfield, NJ
I wish more service people we had were as effective and courteous as Brandon was to us
- James Douglas
Product:
Glen Ridge, NJ
Overall, happy with installation. Price caught me off guard, had no idea garage door systems were so expensive. Had to come back next day to tweak the installation as one side was not closing properly, but it was resolved. There is a slight hesitation/jerk when door first opens, but was assured that this is okay.
- Mark Mckinney
Mark, Thank you for your overall positive feedback. Thank you for taking our call and allowing my service manager to inspect the sticking door. I understand that he did in fact make the door work properly. I apologize for any inconvenience that you had. As we are all human beings, we do make mistakes and errors do occur, and that is unfortunate. Be assured that we take these reviews seriously and are formulating a training session for our technicians on issues similar to this that lead to callbacks. My service manager will ensure that issues like this do not occur.
Product:
Montclair, NJ
Chris W and Mike G. Job well done very satisfied , all questions answered . Both men were professional
- W. Thomson
Product:
West Orange, NJ
Sam did an excellent install job. His work was precise, quick, neat and his manner polite and friendly.
- Marge Mingin
Product:
West Orange, NJ
Brian did an excellent job for me today. I am very pleased with your company, based on my contact with him. I will recommend your services when the question comes up. Thank you very much.
- S. L.
Product:
Bloomfield, NJ
Sam was great professional prompt and very clean.I will definately recommend Precision and Sam to everyone I know. Explained everything to me and made sure everything was perfect before he left. I am very pleased withmy experience with precision. Thank you. P.S. customer service was also amazing
- Mariza Costa
Product:
Short Hills, NJ
Tim came to repair the same problem that Adam repaired 2weeks ago. The door was stuck in the open position. I paid $XXX.XX( Redacted by Mgmt.)for that repair. They are both very nice and were diligent in their efforts to solve the problem. I hope, however, that this problem is now solved and I will not have to call again.
- Barbara
I apologize for any inconvenience. Please understand that we strive to be perfect but at times, for various reasons, parts will need adjustment. Know that we will honor the warranty discussed at the time of the original service. Thank you for your follow-up and be assured that we view all callbacks and comments as opportunities to improve our service.
Product:
Bloomfield, NJ
Excellent technician promtp,courteous explained everything to me.
- MARY TETZLOFF
Product:
Harrison, NJ
Michael made us feel confident about choosing Precision DOor Service as soon as he walked in and his performance was outstanding from beginning till end. We will recommend Precison whole heartely
- efren Perez Suarez
West Orange, NJ
I called at noon about my problem, they said someone would be there between 1pm and 5pm. With services from other companies that usually means someone will show up around 4:59pm. Tom was here before 2pm. He was friendly, courteous and fixed my problem quickly. Thank you!!
- Kimberly Rezzonico
South Orange, NJ
I spent more money than I wanted but I am very happy with the results and your service.
- john locke
West Orange, NJ
Excellent service. Tech was terrific.
- Harold Hoffman
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Brian did a great job explaining what was wrong with our garage door opener and letting me know what our various options were for installing a new one since the old motor had broken and the parts on the springs were not working either. He was very professional and informative. We would definitely use him again in the future if we needed more services done!
- Caroline Schmied