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about Precision Overhead Garage Door
Precision Overhead Garage Door of New Jerseyhas received 34 reviews, averaging 1.00 Stars:
Springfield, NJ
Susannah, I appreciate your input. Our technician Ron recommended replacement of the Garage door opener because you were experiencing intermittent problems with the existing opener. Yes we can try replacing circuit boards and that may fix the problem or it could reoccur again. There is no doubt that replacing the opener is more costly. The benefit is you know it will work. In retrospect if we were to do this again we would probably recommend the same thing again. Sorry we were not able to help you. Best wishes.
Clifton, NJ
I was satisfied with your technician. Dissatisfied with the response from your scheduler for not returning my call after the repair failed!!!
- lisa goldman
Lisa, we are so sorry to disappoint you. We really broke down in two ways. First I realize how frustrating it is to have a repair fail and potentially have to take another day off of work. Second, we did not get back to you in 24 hours. I know we have solved the problem now but that still doesn't ease the frustration. I am going to discount your service as a token of our appreciation. I hope this helps.. I promise we will get better because of your response. Doug
Livingston, NJ
I was very disappointed with Precision's service. I had a repair issue because of a broken cable, and instead of fixing what was broken they wanted to replace everything and charge $XXX! If the customer just wants a repair, give the customer what they want! And for that they charge a $XX service fee!
- Dave
Dave, Thank you for your feedback. I had a discussion with your technician. He told me that your door was in an unsafe state. In particular, he told me that your bottom panel was rotted and would need to be replaced. I know you have elected to have no work done and have replaced the individual broken cable. Of course this your prerogative, however, we would never recommend you do this. Stainless steel cables do not break because of the weight of the door. Cables break because they are dragging through pulleys that are not turning or rubbing against something they shouldn't be. The best way to fix a door in this condition would be to rebuild the hardware and change the bottom section or replace the entire door. Tim recommended this to you and you have elected not to do it. The $69 service fee we quoted you before coming out to the house is not conditional of whether we do the work or not. I have reached out to you twice on the telephone to discuss this with you further. My goal is to have 100% customer satisfaction. If you call me back, I will make that happen. Regards.
Product:
East Hanover, NJ
I personally wouldnâ??t use you again. I was a little thrown off by the cost and I had just had the other side repaired for the same thing and I had the company come out that installed the doors and the cost was about a 5th of what I was charged. I know I was told everything will last longer and was better but you should be given an option, even for the simple repair it was still almost triple in cost compared to what I paid. This is not a good time to be ripping off the consumer.
- Ogonna Orjiekwe
Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% CUSTOMER SATISFACTION. In your case I know you were displeased with our pricing. I have attempted to reach out to you to no avail. Absent from a conversation with you I can only speculate what your comments are based upon. As you may already know our technicians do not set our prices, the company's management and myself do. Although our prices are not established to be the lowest in the industry we need to make sure we can maintain a profit which will enable us to stand behind our product in the years to come. I can not speak as to why the person who installed your door was less. What I can say is when we install new doors most repair issues for the next five years are serviced with no cost to the customer. Perhaps this is why there was such a disparity between our prices and theirs. I thank you for your feedback and await a response to my calls at your convenience. Regards
Product:
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Technician pleasant and polite; however, overwhelmed with a sense that he was a salesman and not truly willing to offer a repair solution. Seriously doubtful if I will rely upon Precision again - prices unreasonable in comparison to competitor.
- Susannah Torman