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Brian H

Brian H
Service Technician Team
Reviews: 323
Average: 4.93 stars
Background: 8/20/2015
Drug Test: 7/11/2019
Brian H has received 323 reviews, averaging 4.93 Stars:
1 2 3 4 5

Brian H's Bio:

Brian grew up in Bloomingdale and currently lives in Jefferson with his two dogs, Sandy & Taz. He started working at Precision in 2015 after graduating from Temple University with a degree in Communications. When he's not repairing garage doors, Brian enjoys hiking, fishing, watching the Yankees & Devils, and visiting breweries.

Review:

Brian was very professional and answered all our questions clearly. The options were clearly explained with specific details and costs. We are very pleased with the outcome.

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Brian H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Brian was thorough, communicated well, professional, and fast! Highly recommend!

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Brian H Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Brian H
Review:

I was very satisfied with the whole experience. They were there the next morning to fix my door and let me know what needed to be done. I would highly recommend them. Very pleasant experience!!!

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Brian H Service Provided:
Garage Door Repair

Service Technician Team : Brian H
Review:

Brian H. Was very professional. He knew exactly what was needed and knew how to accomplish that in a timely manner. I would highly recommend Brian and the Precision team to anyone needing service on their garage door.

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Brian H Service Provided:
Garage Door Repair

Service Technician Team : Brian H
Review:

Brain Hallock did a great job, quick, and knowledgeable on what needed to be done. He fixed the springs/pulleys by doing a conversion kit which previously had a sprint mechanism that ran straight across. Under an hour and he was done!

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Brian H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Brian was amazing.

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Brian H Service Provided:
Garage Door Repair

Product:
Rollers

Service Technician Team : Brian H
Review:

Brian was the installer he was the best. answered all my Silly questions. very professional. I would give you guys 10 stars how was that!

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Brian H Service Provided:
Garage Door Opener Install

Service Technician Team : Brian H
Review:

Brian H was the bomb.com! He displayed outstanding salesmanship, not pushy but informative. He helped me select the best option for my home and garage door usage. He asked questions regarding my door and home that I have never been asked in the past when I have had someone out to take a look at an issue we were having. Thank you Brian for your thoughtful questions and your guidance on what you thought would be the best options for us. You were pleasant, thoughtful, extremely helpful and most of all, a pleasure to speak to. Best of all, very knowledgeable about his craft. He arrived not only on time but way ahead of schedule. He saved me an entire day of missing work. Thank you, Brian~!

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Brian H Service Provided:
Install Garage Doors

Product:
Garage Doors

Service Technician Team : Brian H
Review:

Extreme rip-off. If I could give minus 5 stars I would. Technician arrived 2:10 pm. Technician was 10 minutes late for the 4 hour window. Site stated that the service charge would be waived if late. Technician spent more time on the inspection than replacing the springs. Technician was there a whole 40 minutes, left at 2:50 pm Technician Brian replaced two springs that could be purchased from Home depot for $35. There was a non itemized invoice for $500.07. It's a shame to take advantage of a Senior Citizen. You have no Idea what the parts charge or the labor charge was. I would love to have a job that paid $500 for less than an hour's work. I reached out to the company, and I was told the team leader was not available but would return the call. The next day the technician Brian called back not the team leader. I was not able to speak with him at that time.

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Comment from: Bernard Kotchkowski

After the above review was sent I received a call from Rob Zuniga of Precision Garage Doors Service Supervisor. He reached out to discuss the review and apologized for the contact on a Sunday. He further asked what I thought would be a reasonable charge for the repair. He then offered a refund of $200 to bring the charge down to $300.07. I have since received the check, which made it a bit better. Long and short see what the estimate is. If you think it's too much negotiate the final price. Still it's a bit expensive for two springs and a 40 minute service call. I was sent an email from Doug to comment on the review which this is. It would have been so much easier to have detailed estimate like most reputable companies do, and charge a fair price from the beginning. It was great to have a service call on the same day but follow what they advertise and itemize the estimate for a fair price repair for both the customer and the company. Yes the company needs to make a profit and pay for their overhead, but fair pricing is a must.

Brian H Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Brian presented the various options and the associated cost for each option. We selected the service required which were new springs, guide wires , pulley and door wheels for 3 garage doors. Brian performed the service efficiently and excellent quality service.

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Brian H Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Will definitely recommend Precision, Brian arrived on time, answered all our questions, very informative and our garage doors are now operating properly. Very happy. Brian was very courteous and professional.

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Brian H Service Provided:
Garage Door Opener Repair

Service Technician Team : Brian H
Review:

Wonderful experience from start to finish. Easy to book appt, Brian Hallock called to see if he could come early which was great for me. Brian was professional and so easy to work with. He provided options for repair or replacement and did the replacement in record time. Thank you so much - highly recommend!

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Brian H Service Provided:
Garage Door Repair

Product:
Opener

Service Technician Team : Brian H
Review:

It’s very refreshing to have a Technician who is very knowledgeable about the job he has to do, very courteous , and answered every concern we had. Thank you for sending Brian to do the repairs on our garage door. We found your ads online and read every write-up about your company. We will surely recommend your company to friends & relatives. Mr/Mrs. Santos

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Brian H Service Provided:
Garage Door Repair

Service Technician Team : Brian H
Review:

Great service!! Brian was very knowledgeable and easy to deal with.

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Brian H Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Brian was prompt and efficient…the repair was handled very professionally

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Brian H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Brian H was here today, very courteous and professional.

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Brian H Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Professional, excellent customer service. Fast, quick and reliable! Great company.

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Brian H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Brian Hallock did a great job. He explained everything that had to be done and quickly got it done. The door works great and I feel safe with the work that was done

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Brian H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Brian was wonderful! Very professional and so easy to work with. He explained everything that needed to be done but did not pressure us at all. We will definitely call Precision in the future if needed and will definitely ask for Brian. Thanks so much!!

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Brian H Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Service Technician Team : Brian H
Review:

Our technician was Brian Hallock. Hs inspection of our door, springs, cables was very thorough and complete. He conducted himself in a professional manner during the repair, explained what needed to be done and answered questions simply. I was very pleased with the service.

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Brian H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Brian H
Review:

I really liked Brian Hallock and appreciated his honesty in his assessment of our garage door and the fact that he didn't pressure me into replacing or repairing any parts prematurely.

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Brian H Service Provided:
Garage Door Repair

Service Technician Team : Brian H
Review:

The office is extremely professional. I called at 8:30 am and a technician was at our home by 11:00 am. I received communication when the technician would arrive as well as acall and text when he was on his way. Brian was our technician. He was very professional and would definitely recommend!

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Brian H Service Provided:
Garage Door Repair

Service Technician Team : Brian H
Review:

Brian was on time, professional, friendly and he did a wonderful, awesome job. He explained everything that was wrong and what he was going to do. The price was just right for me, and when he finished once again he explained everything that he did and my door is working great. Thank you I am so happy Ximena Galvan

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Brian H Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Brian H
Review:

One of my garage doors broke a spring. I called and Precision Door came the next day. Brian was very knowledgeable and did an excellent job on the repairs and replacement. I give him and your company a five star rating. I would not hesitate in recommending them.

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Brian H Service Provided:
Garage Door Repair

Service Technician Team : Brian H
Review:

Precision was very responsive to my request for service. They responded the same day of my call. Brian (service representative) was very knowledgeable and provided detailed explanations and solutions to my garage door problems. Brian was able to fix my issues in a few hours. I really appreciated their quick response and excellent service.

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Brian H Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team : Brian H
Review:

I called Precision because our garage door would not close. A technician was scheduled for the next morning. Brian H called me ahead of time to let me know he was coming, plus there is a link that shows you exactly where your technician is. Great customer care! Brian was very courteous and professional in explaining the different options. He did not push to sell the most expensive one. He completed all work on time and showed what he did before leaving. Super happy with Brian H's work and the overall experience with Precision. Thank you!!!

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Brian H Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Brian H
Review:

Real simple. My garage door was not working correctly. It would go down and go right back up. That was the reason why I made the mistake to contact this company. Brian who came to my house told me my that my unit needed a new limit switch and also that the springs needed to be replaced. They quoted me a price of $811 for this work which took one hour at most For the record the limit switch costs about $20 on Amazon and the two springs etc coast about $30. This place fixed my problem but the total charges were excessive to say the least. My fault.

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A Response from: Doug

Good Morning Henry. We appreciate you having us out to your property to help assist you with your garage door. We understand that our prices are not the lowest, but we pride ourselves on fixing the door right the first time and using the highest quality products available. Someone from our management team will be reaching out to you to discuss your experience in more detail and ideally help come to a resolution.

Comment from: Henry Bartoli

As I mentioned before Brian did a very good job with the garage door fix. I give credit to Precision for reaching out to me after my review. They addressed my comments and resolved them to my full satisfaction. Give them a lot if credit for that.

Brian H Service Provided:
Garage Door Opener Repair

Product:
Springs

Service Technician Team : Brian H
Review:

We needed to replace 3 garage door openers. Precision was able to send a representative quickly and gave us proposals at time of appointment. Brian Hallock was so professional and performed a detailed meticulous review of our issues. He gave us 2 proposals for our review. We were able to make our decision and book our next appointment for the installation immediately! Installation was a breeze. Precision is lucky to have this young man on their team!!

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Brian H Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team : Brian H
Review:

Brian called b4 he came and was on time. He introduced himself and inquired what my door problems were. We discussed repair options and cost. I made my decision and he told me how long it would take. He finished ahead of time, cleaned up all old parts and new parts packaging. We reset combos and tried door several times. Very pleased with Brian and his service. By the way he had a great hand shake.

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Brian H Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team : Brian H
Review:

Excellent technician.

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Brian H Service Provided:
Broken Garage Door Spring Repair

Service Technician Team : Brian H
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